Daniel Martinez

Support Lead

5 Below

08.2018 - 07.2023

Configured hardware, devices, and software to set up work stations for employees.
Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
Developed and implemented preventive maintenance procedures.
Collaborated with team members to develop best practices for consistent customer service delivery.
Processed customer service orders promptly to increase customer satisfaction.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cross-trained and backed up other customer service managers.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Contributed to improved business operations by identifying recurring errors in cash handling practices and suggesting corrective actions accordingly.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Ensured transparency in financial dealings by meticulously maintaining detailed records of cash transactions, including receipts, disbursements, and transfers.
Upsold additional products and services to customers, increasing revenue.
Optimized store displays and appearance via strategic merchandising.
Established monthly goals and communicated performance expectations during team meetings to optimize sales.
Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
Developed strong relationships with suppliers, securing better deals and exclusive products.
Optimized store layouts for maximum efficiency, enhancing shopping experience for customers.
Managed inventory levels effectively to minimize stock shortages and overstocks.
Trained and supervised merchandising team members in best practices, improving overall performance.
Applied effective time management techniques to meet tight deadlines.