Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Mann

Norridge

Summary

Dynamic and detail-oriented professional with a proven track record at Envoy Airlines, excelling in aircraft servicing and safety compliance. Recognized for enhancing operational efficiency through process improvements and effective communication. Skilled in baggage management and team collaboration, fostering a reliable and motivated work environment. Committed to delivering exceptional service and maintaining high safety standards.

Overview

7
7
years of professional experience

Work History

Fleet Service Clerk

Envoy Airlines
09.2023 - Current
  • Coordinated aircraft servicing schedules to ensure timely departures and arrivals.
  • Monitored compliance with safety standards and protocols during ground operations.
  • Assisted in the loading and unloading of baggage, ensuring accuracy and efficiency.
  • Communicated effectively with flight crews regarding aircraft readiness and service requirements.
  • Utilized specialized software for tracking flight schedules and service requests.
  • Supported maintenance teams by providing necessary equipment and documentation for repairs.
  • Trained new staff on operational procedures and safety guidelines to enhance team performance.
  • Implemented process improvements that streamlined baggage handling and reduced turnaround times.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Documented all required information regarding cargo weight and destination.
  • Improved customer satisfaction with timely deliveries through effective route planning and scheduling adjustments.
  • Conducted thorough investigations into vehicle accidents or incidents, identifying root causes and recommending corrective measures to prevent future occurrences.
  • Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
  • Effectively resolved customer complaints regarding service delays or other issues, restoring trust and confidence in our services.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.

Barista Trainer

Starbucks
10.2018 - 08.2023
  • Assisted in training new baristas on beverage preparation techniques and customer service protocols.
  • Supported team in maintaining cleanliness and organization of workstations to enhance efficiency.
  • Learned to operate espresso machines and brewing equipment while ensuring quality standards are met.
  • Collaborated with peers to implement best practices in coffee sourcing and sustainability initiatives.
  • Engaged with customers to provide product knowledge and recommendations for a superior experience.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Associate of Science - Physical Education

Triton College
River Grove, IL
05.2021

Skills

  • Safety awareness and regulations
  • Baggage management and handling
  • Aircraft servicing expertise
  • Cargo handling proficiency
  • Team collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking ability
  • Punctuality and reliability
  • Effective communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Heavy lifting capability
  • Relationship building
  • Self-motivation
  • Professional demeanor
  • Safety equipment inspection
  • Emergency response readiness
  • Hazardous materials handling expertise
  • Understanding of weather conditions
  • Physical agility
  • Safety regulations

Timeline

Fleet Service Clerk

Envoy Airlines
09.2023 - Current

Barista Trainer

Starbucks
10.2018 - 08.2023

Associate of Science - Physical Education

Triton College

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Daniel Mann