Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Johnson

Chicago

Summary

Dynamic Senior Client Success Leader with a former pro-athlete’s drive and a solution strategist’s mind, currently guiding Fortune 500 clients at Paradox AI through digital transformation in hiring. Blending a sharp eye cultivated through years of experience in content strategy with deep expertise in AI-powered HR tech, I bring a rare mix of relationship mastery, client savvy, and high level business strategy. Whether on the field or in the boardroom, I thrive in fast-paced, goal-driven environments—and I build lasting, proven partnerships that scale.

Overview

10
10
years of professional experience

Work History

Senior Client Success Manager

Paradox AI
06.2022 - Current
  • Senior CSM working in our stratgic segment, acting as the main POC for as many as 18 clients with $1million in ARR or potential to reach that threshold. Client book includes KPMG, BJ's Wholesale Clubs, Avis Budget Group, Kiewit, Arthur Gallagher, Citizens Bank, and several more fortune 100 and 500 companies.
  • Managed implementation design, acting as a subject matter expert for Paradox's AI based software solutions, creating business requirement design documents for sign-off by executive client team.
  • Played instrumental role in client satisfaction by working with operational teams to ensure configuration and usage of product was optimal and met business needs.
  • Analyzed customer data to identify trends and develop strategies to improve retention and expansion, achieving 100%+ of renewal plus expansion year over year.
  • Assisted customers with onboarding, product setup, and ongoing training to foster successful adoption and usage.
  • Hold Quarterly Business Reviews to report on the success of Paradox within the clients tech stack. Reporting on insightful data as well as providing insight into product enactments and roadmap to strategically align with the client on future opportunities.
  • Act as a liaison between our clients and the Paradox product teams, informing roadmap, prioritization, and product updates to ensure Paradox remains at the forefront of HR Technology for all of our clients.

Age Group Technical Director

KICS FC
03.2020 - 07.2025
  • In charge of the planning, programming, and training implementation for the 2014 and 2015 age groups at Chicago KICS Soccer club
  • Plan weekly training sessions with outlined goals to develop young players, help them improve their soccer skills, develop as young men, and cultivate their love for the game.
  • Passed and currently hold my USSF C coaching license
  • Lead the 2014 and 2015 Elite City teams during their weekend NISL matches coaching players to pursue excellence, enjoy the game, and improve on a week to week basis.
  • Develop individual development plans for each player, following a self developed player progression methodology that allows for players to grow both on and off the field.
  • Meet monthly with each family to ensure players are tracking toward successful completion of their IDP goals and objectives, updating and creating improvement plans where needed.
  • Coordinating club wide logistics with other technical directors as well as organizing and communicating with the players parents for game days, schedule changes, and team events.

Director of US Sales and Marketing

Bepro
02.2019 - 05.2022
  • Managed sales promotions and marketing strategies on major social media sites. Directing content strategy for all US based channels.
  • Cultivated and maintained strategic alliances with key partners and vendors to meet business goals.
  • Worked directly with existing clients to develop case studies and showcase usage of product.
  • Analyzed sales and marketing data for improved growth strategies, achieving an average of 120% of quota year over year.
  • Demonstrated product to potential customers to outline benefits and advantages.
  • Coordinated 5 successful experiential and in-person events to showcase software in person to potential clients. Generating an average of 75 leads per event and closing 6 figures in ARR directly tied to events.
  • As US Sales Director, I managed the relationship with our 3 largest US based clients, acting as account manager and ensuring their successful adoption, renewal, and return utilizing our product suite.

Professional Soccer Player

Major League Soccer
01.2016 - 04.2020
  • Achieved lifelong aspiration of playing soccer professionally through proven work ethic, dedication, and visualization.
  • Drafted 11th Overall in the First Round of the MLS Draft
  • Served as team captain during my final year as a pro, also winning the Player of the Year and Community Player of the Year award.
  • Regularly represented my teams and the MLS on the field as well as off, acting as a dedicated member of the community attending events, youth initiatives, and community player appearances.
  • Partnered with several companies as a sponsored athlete including a long-standing sponsorship with US based sportswear giant, Under Armor. Represented UA in ad-campaigns and social media initiatives as well as wearing their gear on and off the field.

Education

Bachelor of Science - Sports Marketing

University of Louisville
Louisville, KY
12-2018

Skills

  • Relationship management
  • Customer Retention & Growth Strategy
  • Change Management and Training
  • Content Strategy
  • Project Management
  • Strategic Solution Consulting
  • SaaS Design and Implementation
  • Data-Driven Client Insights
  • Salesforce & Gainsight Proficiency
  • QBR & Strategic Planning Execution

Timeline

Senior Client Success Manager

Paradox AI
06.2022 - Current

Age Group Technical Director

KICS FC
03.2020 - 07.2025

Director of US Sales and Marketing

Bepro
02.2019 - 05.2022

Professional Soccer Player

Major League Soccer
01.2016 - 04.2020

Bachelor of Science - Sports Marketing

University of Louisville

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Daniel Johnson