Overview
Work History
Skills
Languages
Education
Timeline
Generic

Daniel Hernandez

Chicago

Overview

4
4
years of professional experience

Work History

Medical Receptionist

CSL Plasma
04.2024 - 01.2025
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Obtained patient vitals such as height, weight and blood pressure.
  • Utilized finger sticks and screening equipment to check hematocrit and protein levels.
  • Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
  • Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
  • Monitored donors for potential reactions or contraindications.
  • Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for Plasma donations.

Plasma Processor

Grifols Plasma Center
02.2023 - 12.2023
  • Collects and processes donor samples for processing and testing.
  • Labels samples and freezes units for final packing within required timeframe.
  • Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
  • Monitors stored products and reports working conditions of equipment.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.

Phlebotomist

Grifols Plasma Center
09.2022 - 12.2023
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Assisted in training and onboarding new phlebotomists.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Developed and implemented strategies to improve phlebotomy processes.

Allstate Insurance

Customer Service
02.2022 - 08.2022
  • You can contact my previous manager if you have any questions. The name of my manager is Diana, phone number is (773-354-8375).
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Served customers and followed outlined steps of service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Cultivated warm relationships with regular customers.


Famous Footwear

Sales Associates
07.2021 - 02.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with the shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted more than 100 customers per day making sure they felt welcome coming in and walking out with satisfaction.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Self-Motivated
  • Good listening skills
  • Decision Making
  • Responsible
  • Critical Thinking
  • Team Leader
  • People Skills
  • Communication Skill

Languages

Spanish
Full Professional

Education

Roosevelt High School

3436 W Wilson Ave, Chicago, IL

60625

• 06/2022 High School Diploma

  • Awarded for finishing a medical class and getting OSHA Certified.
  • Awarded for taking a dual credit class my high school year and passing the class and getting college credit while still being in high school.
  • Elected Captain for the volleyball and swimming team.

Timeline

Medical Receptionist

CSL Plasma
04.2024 - 01.2025

Plasma Processor

Grifols Plasma Center
02.2023 - 12.2023

Phlebotomist

Grifols Plasma Center
09.2022 - 12.2023

Allstate Insurance

Customer Service
02.2022 - 08.2022

Famous Footwear

Sales Associates
07.2021 - 02.2022

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Daniel Hernandez