Daniel Hernandez
Chicago
Overview
4
4
years of professional experience
Work History
Medical Receptionist
CSL Plasma
4610 W Diversey Ave, 60639
04.2024 - 01.2025
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Obtained patient vitals such as height, weight and blood pressure.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
- Monitored donors for potential reactions or contraindications.
- Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
- Registered new and current donors and conducted series of screening procedures to determine suitability for Plasma donations.
Plasma Processor
Grifols Plasma Center
02.2023 - 12.2023
- Collects and processes donor samples for processing and testing.
- Labels samples and freezes units for final packing within required timeframe.
- Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
- Monitors stored products and reports working conditions of equipment.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
Phlebotomist
Grifols Plasma Center
09.2022 - 12.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Assisted in training and onboarding new phlebotomists.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Developed and implemented strategies to improve phlebotomy processes.
Allstate Insurance
Customer Service
416 W Talcott Rd, Park Ridge, IL 60068
02.2022 - 08.2022
- You can contact my previous manager if you have any questions. The name of my manager is Diana, phone number is (773-354-8375).
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours; night, weekend, and holiday shifts.
- Cultivated warm relationships with regular customers.
Famous Footwear
Sales Associates
1730 W Fullerton Ave.
07.2021 - 02.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted more than 100 customers per day making sure they felt welcome coming in and walking out with satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Self-Motivated
- Good listening skills
- Decision Making
- Responsible
- Critical Thinking
- Team Leader
- People Skills
- Communication Skill
Languages
Spanish
Full Professional
Education
Roosevelt High School
3436 W Wilson Ave, Chicago, IL
60625
• 06/2022 High School Diploma
- Awarded for finishing a medical class and getting OSHA Certified.
- Awarded for taking a dual credit class my high school year and passing the class and getting college credit while still being in high school.
- Elected Captain for the volleyball and swimming team.
Timeline
Medical Receptionist
CSL Plasma
04.2024 - 01.2025
Plasma Processor
Grifols Plasma Center
02.2023 - 12.2023
Phlebotomist
Grifols Plasma Center
09.2022 - 12.2023
Allstate Insurance
Customer Service
02.2022 - 08.2022
Famous Footwear
Sales Associates
07.2021 - 02.2022