Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Haven

Dupo

Summary

Dynamic Dispatch Manager with proven expertise in efficient route planning and fleet maintenance at Ferguson. Skilled in coordinating diverse projects and enhancing service level agreements, I excel in training and developing staff to maximize performance. Committed to delivering exceptional customer service while ensuring DOT compliance and optimizing operational processes.

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

19
19
years of professional experience

Work History

Dispatch Manager

Ferguson
03.2021 - 03.2025
  • Conferred with Sales Team to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Tracked and monitored vehicle performance and maintenance.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.

Dispatch Supervisor

Plumbers Supply Company
09.2019 - 03.2021
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Evaluated and adjusted over 10-25 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Supervised team of 20 employees and provided training focused on maximizing overall performance.
  • Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.

Realtor

Tammy Mtichell Hines and Co.
01.2012 - 03.2021
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Wrote contracts to outline sales and purchases of properties.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Advised clients on market conditions and property value for informed decision-making.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated, facilitated, and managed real estate transactions.

Dispatch Supervisor

Plumbers Supply Company
06.2009 - 09.2012
  • Evaluated and adjusted over 10-20 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.

Warehouse Associate

Plumbers Supply Company
01.2006 - 06.2009
  • Performed inventory control, such as counting, and stocking merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently lifted materials weighing as much as 120 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Helped train new employees in safe practices and warehouse procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Education

Associate of Science - Business Mangement

Southwestern Illinois College
Belleville, IL

Skills

  • DOT compliance
  • Route planning expertise
  • Labor cost control
  • Fleet maintenance
  • Service level agreements
  • Fleet dispatching
  • Employee performance reviews
  • Staff training and development

Timeline

Dispatch Manager

Ferguson
03.2021 - 03.2025

Dispatch Supervisor

Plumbers Supply Company
09.2019 - 03.2021

Realtor

Tammy Mtichell Hines and Co.
01.2012 - 03.2021

Dispatch Supervisor

Plumbers Supply Company
06.2009 - 09.2012

Warehouse Associate

Plumbers Supply Company
01.2006 - 06.2009

Associate of Science - Business Mangement

Southwestern Illinois College

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