Daniel Frank
Chicago
Summary
Dynamic leader with a proven track record at Travelers Insurance, excelling in risk assessment and strategic planning. Spearheaded risk improvement initiatives, managing a portfolio worth $280 million and leading teams to high performance. Skilled in relationship management and construction innovation, recognized for outstanding achievements including multiple industry awards.
Overview
21
21
years of professional experience
Work History
Director, Field Operations – Construction, Energy, Marine Risk Control
Travelers Insurance
Chicago
09.2016 - Current
- Responsible for risk assessment and risk improvement for a portfolio of 700+ mid-large size construction accounts, valued at around $280 million.
- Manage a five-state territory with 9 to 13 Construction Specialists.
- Develop strategies for risk improvement for construction companies through the issuance of recommendations in accordance with insurance best practices.
- Lead project teams on areas of emphasis such as Construction Innovation, Emerging Risks, Employee Retention, and Onboarding New Employees.
- Consistently earned high performance ratings and recognized in areas such as pipeline recruiting, onboarding & development, and execution of workflow.
- Completed annual performance reviews and measurable staff development plans.
Sr. Account Consultant – National Accounts Risk Control
Travelers Insurance
Chicago
04.2010 - 09.2016
- Coordinated Risk Control service strategies for casualty lines of coverage on 50+ large accounts, ranging in premium size $1MM - $65MM
- Served as Risk Control Industry Project Manager, leading a team developing best practices and industry specific products and resources
- Acted as mentor to newly tenured Account Consultants assisting with developing account management and consulting skills
- Developed and managed key customer and broker / agency relationships
- Communicated and executed service strategies across multiple levels of customer organizations including Chief Financial Officer, Risk Manager, and Operations Management
- Developed, coordinated, and managed service plan, tracked performance and communicated results
- Published multiple success stories where well executed service led to control implementation to reduce risk
- Travelers InSync Award Nominee
- Developing relationship with important brokerage house that led to successful implementation of customer solutions
- Liberty Mutual Quartz Award: Demonstrated excellent teamwork by assisting counterpart with project
- Liberty Mutual Gold Award: Developed and implemented new ideas leading to excellent service to customer
- Liberty Mutual Silver Award: Consistently exceeded Technical Report metrics
Risk Control Consultant
Liberty Mutual Group
Hoffman Estates
01.2006 - 04.2010
- Conducted risk assessments on prospective policyholders to assist Underwriting in customer selection for new business accounts
- Accountable for reducing frequency rates based upon previous claim history
- Policyholder premium size ranges from $500K – $5MM
- Developed proficiency in manufacturing, healthcare, transportation, construction, education, and retail industries
- Service lines of coverage including commercial line worker compensation, general liability, and fleet
- Established goals associated with implementation of behavior based safety programs
- Benchmarked service plan performance and reformulate objectives based upon results
- Coordinated Risk Control Consulting service on a local, regional, and national level
- Assisted management with new hire skill development
Safety Services Consultant
Hygieneering
Willowbrook
03.2004 - 01.2006
- Provided qualitative and quantitative Industrial Hygiene assessments to measure employee exposures to airborne contaminants and noise
- Provided safety consulting services to customers including OSHA compliance, safety audits, and safety program development
- Assisted in development of new business on existing accounts through excellent customer service and thorough consultations
Education
B.S. - Environmental Health
Illinois State University
Normal, Illinois12.2002
Skills
- Risk assessment
- Risk Improvement
- Contractual Risk Transfer
- Construction Innovation
- Emerging risks management
- Construction Defect
- Team Management
- Strategic planning
- Relationship management
Accomplishments
- Travelers InSync Award Nominee, Developing relationship with important brokerage house that led to successful implementation of customer solutions.
- Liberty Mutual Quartz Award, Demonstrated excellent teamwork by assisting counterpart with project.
- Liberty Mutual Gold Award, Developed and implemented new ideas leading to excellent service to customer.
- Liberty Mutual Silver Award, Consistently exceeded Technical Report metrics.
Professional Development
- Associate Risk Management ARM 54A, ARM54B
- Travelers Leadership Development Program
- Travelers Leadership Challenge
- Leadership 360
References
References available upon request.
Timeline
Director, Field Operations – Construction, Energy, Marine Risk Control
Travelers Insurance
09.2016 - Current
Sr. Account Consultant – National Accounts Risk Control
Travelers Insurance
04.2010 - 09.2016
Risk Control Consultant
Liberty Mutual Group
01.2006 - 04.2010
Safety Services Consultant
Hygieneering
03.2004 - 01.2006
B.S. - Environmental Health
Illinois State University
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