Daniel Flanders
Monticello
Summary
Dedicated and versatile professional with experience spanning healthcare, emergency services, customer support, and field operations. Skilled in managing high-pressure situations with strong time management, critical thinking, and problem-solving abilities. Known for delivering excellent customer service, building trust with diverse stakeholders, and adapting quickly to new technologies and systems. Hands-on background in light construction, painting, and the use of power tools, combined with proven ability to work both independently and collaboratively across teams. Seeking to leverage healthcare, emergency response, and customer service expertise in a role that combines critical thinking, client support, and operational problem-solving.
Overview
7
7
years of professional experience
Work History
Case Manager
Highest Expectations, LLC
01.2023 - 01.2025
- - Coordinated transportation logistics and managed billing processes for clients.
- - Ensured compliance with company policies and client care standards.
- - Participated in ongoing professional development and continuous education.
Licensed Insurance Agent
United Healthcare
01.2023 - 01.2025
- - Consulted with Medicare/Medicaid recipients to identify cost-saving insurance options.
- - Enrolled clients into affordable prescription drug plans, improving coverage and reducing expenses.
- - Conducted follow-up calls and maintained client relationships.
- - Represented United Healthcare at local community events, food pantries, and outreach programs.
Emergency Medical Technician
US Ambulance
01.2022 - 01.2023
- - Responded to emergency calls and provided pre-hospital medical care.
- - Assessed patient conditions and administered CPR, oxygen therapy, and first aid.
- - Transported patients safely to medical facilities while documenting care provided.
- - Operated and maintained emergency vehicles and medical equipment.
Firefighter/EMT
Salem/Morrow Fire Department
01.2021 - 01.2022
- - Responded to fire, medical, and rescue emergencies with rapid and effective actions.
- - Performed firefighting duties including fire suppression, search and rescue, and hazardous materials response.
- - Delivered emergency medical care as an EMT and documented incidents accurately.
- - Conducted fire prevention inspections and public education on fire safety.
Firefighter/EMT
Loveland Fire Department
01.2018 - 01.2021
- - Responded to fire, medical, and rescue emergencies in collaboration with fire crews and medical staff.
- - Performed firefighting duties including suppression, extrication, and hazardous response.
- - Delivered EMT-level care and maintained readiness.
- - Promoted public fire safety awareness through education and inspections.
Education
High School Equivalency Diploma (GED) -
01.2009
Skills
- Time Management & Prioritization
- Critical Thinking & Problem Solving
- Customer Service & Client Relations
- Adaptability in Fast-Paced Environments
- Technology Proficiency & System Navigation
- Use of Power Tools, Light Construction & Painting
- Communication & Team Collaboration
Timeline
Case Manager
Highest Expectations, LLC
01.2023 - 01.2025
Licensed Insurance Agent
United Healthcare
01.2023 - 01.2025
Emergency Medical Technician
US Ambulance
01.2022 - 01.2023
Firefighter/EMT
Salem/Morrow Fire Department
01.2021 - 01.2022
Firefighter/EMT
Loveland Fire Department
01.2018 - 01.2021