Daniel Baran
Customer Support Associate
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Associate
E-Shop
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Reduced response time by optimizing ticket prioritization and assignment procedures.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 25 customer calls per day.
Instructor
Wolt
09.2022 - 03.2024
- Boosted co workers performance by providing individualized support and targeted feedback.
- Tracked co workers progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Helped co workers explore concepts with engaging, learning-focused activities.
Education
Internet Course - Java Script
Udemy
Internet 04.2001 -
Internet Course - HTML5, CSS3
Udemy
Internet 04.2001 -
Skills
Customer Service
Task Prioritization
Problem-Solving
Timeline
Customer Support Associate
E-Shop
03.2024 - Current
Instructor
Wolt
09.2022 - 03.2024
Internet Course - Java Script
Udemy
04.2001 -
Internet Course - HTML5, CSS3
Udemy
04.2001 -
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