Daniel Andres Gomez Gonzalez
Grayslake
Summary
Experienced Colombian professional with a strong background in customer service and trade works, specializing in windows and door installation. Skilled in warehouse operations, including loading and unloading materials. Committed to personal growth and eager to expand knowledge and skills. Proactive leader known for being easy to collaborate with.
Overview
6
6
years of professional experience
Work History
Construction Worker
D&A Restorations
08.2023 - 02.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Student Success Coach
LASCE
01.2023 - 07.2023
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
Bilingual Customer Service Supervisor
TaskUs
09.2021 - 12.2022
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Conducted thorough research to resolve disputes and identify areas for improvement, leading to enhanced customer experience.
Additional Service Tech
EcoShield Pest Control
02.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Supported environmental sustainability initiatives by recommending eco-friendly insulation solutions that meet clients'' needs without compromising quality or efficiency.
- Installed insulation and other thermal barriers to preserve building temperature.
- Improved energy efficiency for clients through precise insulation installations in residential and commercial properties.
Bilingual Customer Service Agent
Sitel
09.2020 - 08.2021
- Increased client retention by providing exceptional bilingual support and building rapport with diverse clientele.
- Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
Personal trainer
Independent
06.2019 - 03.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Bachelor of Science - Professional Sports program
National Sports School University Institution
Cali - ColombiaHigh School Diploma -
Colegio Los Angeles
Colombia11-2018
Skills
- Language: English and Spanish - Advanced level
- Good command of information and communication technologies
- Easy adaptability
- Strong body
- Power tools
- Blueprint reading
- Manual labor
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Power tool operation
- Team collaboration
- Worksite safety
- Equipment operation
- Basic carpentry
- Truck loading
- Materials loading
- Worksite preparation
- Site preparation
- Equipment maintenance
- Insulation application
- Customer service
- Installation and repair
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Loading and unloading
- Order picking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Additional Service Tech
EcoShield Pest Control
02.2025 - Current
Construction Worker
D&A Restorations
08.2023 - 02.2025
Student Success Coach
LASCE
01.2023 - 07.2023
Bilingual Customer Service Supervisor
TaskUs
09.2021 - 12.2022
Bilingual Customer Service Agent
Sitel
09.2020 - 08.2021
Personal trainer
Independent
06.2019 - 03.2020
Bachelor of Science - Professional Sports program
National Sports School University Institution
High School Diploma -
Colegio Los Angeles
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