Salon Manager/Hairstylist
DANICA LEFLER
Hair Cuttery
Galesburg
9
years of professional experience
1
Certification
Bubbly, outgoing personality with long time experience in customer service. Great with establishing connections by using empathy, listening skills, and compassion on top of a professional demeanor. Quick learning skills to be able to handle new tasks in a fast paced environment.
Work History
Salon Manager/Hairstylist
5 Years 7 Months- Monitored salon supplies and equipment, ordering new stock to maintain optimal inventory levels.
- Facilitated regular staff meetings to discuss job-related issues and enhance workplace dynamics.
- Demonstrated knowledge of salon services, products and industry trends to ensure customer satisfaction.
- Addressed and resolved client complaints to optimize salon services and employee behavior.
- Ensured compliance with all local health codes, safety regulations and company policies and procedures.
- Achieved excellent customer service by delivering pleasant salon experiences to customers.
- Leveraged social media platforms like Facebook and Instagram to increase visibility of salon services and promotions.
- Created a welcoming and nurturing environment for employees and customers to promote sales and services.
- Facilitated smooth financial transactions for customers and counted cash drawers following shifts.
- Presented performance reports and recommended process improvements.
- Assessed and recorded inventory levels for accuracy counts and ordered new equipment to prevent shortages.
- Recommended products and services to customers according to needs.
Barista
2 Years- Operated cash registers and handled cash and card transactions.
- Multitasked multiple orders simultaneously while ensuring product quality and accuracy.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Communicated effectively with customers and coworkers to foster a professional environment.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Restocked supplies throughout the day to support workflow and meet customer demands.
- Provided exceptional customer service by anticipating customer needs before they arise.
Hair Stylist
2 Years 8 Months- Developed strong customer service skills by providing excellent client consultations.
- Established effective communication with customers regarding their desired hairstyles.
- Provided consultations to clients to determine their specific needs.
- Educated clients on hair care techniques and products.
- Educated clients on how to properly care for their hair after a treatment has been done.
- Maintained knowledge of current trends and styles to provide customers with the latest looks.
- Effectively managed time between multiple appointments to ensure customer satisfaction.
- Created an inviting atmosphere by engaging in friendly conversations with customers.
- Assisted other team members during busy periods or special events.
- Efficiently handled cash transactions while processing payments accurately.
Cashier
1 Year 1 Month- Operated cash register, ensuring accurate processing of payments, returns, and exchanges to enhance customer satisfaction.
- Maintained cleanliness of checkout area, contributing to a welcoming environment for customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Delivered friendly customer service, fostering positive interactions and enhancing overall shopping experience.
Education
Certification - Cosmetology
High School Diploma
Skills
Friendly and outgoing
Time management
Problem-solving
Sanitation practices
Attention to detail
Cash handling
Exceptional customer service
Active listener
Trend awareness
Adaptive and creative
POS systems
Inventory management
Certification
- June 2019
- Certification in Cosmetology
- Innovations Design Academy, Macomb IL
Timeline
Barista
Starbucks
07.2024 - 07.2026Read More
Salon Manager/Hairstylist
Hair Cuttery
04.2021 - CurrentRead More
Hair Stylist
hair etcetera salon and spa
08.2018 - 04.2021Read More
Cashier
County Market
10.2017 - 11.2018Read More
Innovations Design Academy
Certification from Cosmetology
Read More
United High School
High School Diploma
Read More