Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dane Timmins

Oswego

Summary

Offering strong foundation in effective communication and genuine interest in helping others, eager to learn and develop existing skills in a field related to cybersecurity. Contributes an ability to quickly understand and adapt to new systems and processes, ensuring efficient problem resolution in a punctual manner.

Overview

2
2
years of professional experience

Work History

Service Advocate

Target
05.2025 - Current
  • Worked effectively both in teams and individually, ensuring that both customer satisfaction was achieved and performance metrics were attained.


  • Utilized critical thinking skills to address customer concerns and complications, working toward a viable solution for both parties.


  • Used effective communication skills to both convey personal needs and understand that of others in a fast paced work environment.





Service Advocate

Target
10.2023 - 05.2025
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Enhanced client retention through exceptional service delivery and proactive communication.

Education

Bachelor of Science - Cyber Security

Aurora University
Aurora, IL
05-2028

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Written and Spoken Communication
  • Adaptability in Dynamic Settings
  • Capacity to Work Autonomously or in Teams

Timeline

Service Advocate

Target
05.2025 - Current

Service Advocate

Target
10.2023 - 05.2025

Bachelor of Science - Cyber Security

Aurora University

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Dane Timmins