Danasia Allen
Carlinville,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in typing and Data Entry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
SIHF Healthcare
05.2021 - 02.2023
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using software .
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Scheduled number daily appointments using computerized calendars.
Customer Service Representative
Sentry Insurance
02.2022 - Current
- Business Operations
- Handled emails, inbound calls, and outbound calls
- Assisted customers with a warm and professional attitude
- Interacted with customers through live chat
- Maintained professional relationship with clients
- Ran assigned reports
- Update systems when necessary
- Identify and resolve issues in a timely manner
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Teacher
LA PETITE ACADEMY
11.2019 - 10.2022
- Secures safe indoor and outdoor learning spaces for children
- Regularly communicates with parents or guardians about daily activities, behavior and relevant issues pertaining to child
- Consistently cultivates positive results and lasting impacts upon children with behavioral, emotional, and social challenges
- Creates specialized entertainment and engagement opportunities for children through activities and special events
- Creates age-appropriate lesson plans that balance rest, play, and interactive learning.
Administrative Assistant
Thompson Coburn LLP
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Co-Chair
Hip Hope Inc.
03.2018 - Current
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
- Chaired shareholder meetings, disseminating information, and fielded questions.
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Helped record, compile, summarize and analyze data.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
Education
High School Diploma -
TRIAD HIGHSCHOOL
Troy, IL2018
Bachelor of Science -
THERAPY SOUTHWESTERN ILLINOIS COLLEGE
Belleville, IL03.2026
Skills
- Effective written and verbal communicator
- Creative problem solver and solution finder
- Attentive to details and process improvement
- Quality control
- Customer service
- Analysis skills
- Quality Assurance
- Technical Support
- Project Management
- Computer Proficiency
- Microsoft Outlook
- Document Control
- Office Equipment Proficiency
- Customer Service
- Filing
- Critical Thinking
- Call Volume and Quality Metrics
- Credit Card Payment Processing
- Documentation
- Customer Data Confidentiality
- Administrative Support
- Data Evaluation
- Microsoft Windows
- Google Docs
- Microsoft SharePoint
- Excel Spreadsheets
- Mail Management
- Microsoft Access
- Data Entry Documentation
- Microsoft Word
Certification
First Aid Certification CPR Certification
Timeline
Administrative Assistant
Thompson Coburn LLP
08.2023 - Current
Customer Service Representative
Sentry Insurance
02.2022 - Current
Patient Registration Representative
SIHF Healthcare
05.2021 - 02.2023
Assistant Teacher
LA PETITE ACADEMY
11.2019 - 10.2022
Co-Chair
Hip Hope Inc.
03.2018 - Current
High School Diploma -
TRIAD HIGHSCHOOL
Bachelor of Science -
THERAPY SOUTHWESTERN ILLINOIS COLLEGE
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