Danaria Randolph
Justice
Summary
- Met or exceeded performance goals in a fast-paced work environment
- Demonstrated strong problem-solving and communication skills under pressure
- Maintained strong attendance and reliability record
- Recognized for teamwork and positive work attitude
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dovenmuehle Mortgage, Inc.
North Aurora, IL
01.2020 - 04.2026
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve billing issues, product concerns, and service complaints while maintaining customer satisfaction
- Document customer interactions and update account information accurately
- Meet or exceed daily performance and service quality goals
- Collaborate with team members to ensure consistent service delivery
Sit Down Forklift Driver
GEODIS
Romeoville, IL
09.2018 - 09.2020
- Operated sit-down forklift to load, unload, and transport materials within warehouse and shipping areas
- Safely moved pallets and heavy inventory while following OSHA and company safety standards
- Assisted with order picking, staging, and shipment preparation
- Performed daily equipment inspections and reported maintenance needs
- Maintained accurate inventory records and ensured proper product placement
Customer Service Associate
Dyson Corporation
Aurora, IL
04.2014 - 12.2018
- Assisted customers with inquiries, billing issues, and product support in person/phone/email
- Resolved customer complaints efficiently, improving satisfaction and retention
- Handled high-volume interactions while maintaining professionalism and accuracy
- Documented customer interactions and followed up to ensure resolution
Education
High school diploma - undefined
Plainfield High School
Plainfield, IL05.2013
Skills
- Microsoft Office (6 years)
- FDA regulations (5 years)
- Manufacturing Experience (5 years)
- CGMP (5 years)
- Sit down forklift driver (2 years)
- Logistics (6 years)
- Quality Assurance
- Packaging
- Quality Management
- Research & Development
- Customer support (10 years)
- Customer service (10 years)
Certification
- Forklift Certification
- Electric Pallet Jack Certification
Timeline
Customer Service Representative
Dovenmuehle Mortgage, Inc.
01.2020 - 04.2026
Sit Down Forklift Driver
GEODIS
09.2018 - 09.2020
Customer Service Associate
Dyson Corporation
04.2014 - 12.2018
High school diploma - undefined
Plainfield High School