DANA THOMPSON
Client Engagement Specialist
Chicago,IL
Summary
Dynamic Sales and Customer Service professional with over10 years of proven success driving revenue growth, building lasting client relationships, and delivering exceptional customer experiences. Skilled in consultative sales, account management, and conflict resolution, with a track record of consistently exceeding sales targets and customer satisfaction goals. Adept at identifying opportunities, implementing strategic solutions, and leveraging strong communication and negotiation skills to foster client loyalty. Recognized for a customer-first approach, team collaboration, and the ability to thrive in fast-paced, competitive environments.
Overview
14
14
years of professional experience
Work History
Convention Staff Member
Action Figures Convention Staffing
, IL
02.2024 - Current
- Manage attendee flow, including line control and directional guidance, to maintain smooth operations.
- Register and check in attendees and exhibitors for events with over 10,000 attendees, ensuring accuracy and efficiency.
- Process on-site transactions, balancing cash and credit payments with 100% accuracy.
- Oversee the meeting and breakout rooms to ensure sessions began on time and followed the event schedules.
- Monitor room capacity, and enforce fire code and safety regulations.
- Provide attendees with session information, and directed them to event resources.
- Guide attendees throughout the venue, ensuring smooth navigation between sessions, exhibits, and networking areas.
- Support accessibility needs by assisting guests who require additional guidance.
Team Lead Sales Associate
Nike
Chicago, Illinois
01.2012 - 06.2024
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Built relationships with customers and community to promote long term business growth.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Develop strong relationships with key clients, ensuring their continued loyalty and repeat business.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
some college - Photography/Graphic Design
Columbia College-Chicago
Chicago, IL 05.2001 -
Skills
Team Management
Revenue Generation
Lead Generation
Branding
Business Growth
Branding Awareness
Product Knowledge and Demonstration
Multi-Media Communication
Crowd Control
Timeline
Convention Staff Member
Action Figures Convention Staffing
02.2024 - Current
Team Lead Sales Associate
Nike
01.2012 - 06.2024
some college - Photography/Graphic Design
Columbia College-Chicago
05.2001 -