Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer
Timeline
Generic

Dana Taki

North Aurora

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Omron
Hoffman Estates
09.2021 - 04.2024
  • Worked with cross-functional teams to boost order processing efficiency.
  • Examined customer inquiries to pinpoint trends and enhance service quality, resulting in a 15% rise in customer satisfaction.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Account Executive

YELP
Chicago
07.2019 - 09.2020
  • Employed analytical methods to understand customer demands and design specific solutions, boosting client retention rates by 20%.
  • Listened to customer needs to identify and recommend best products and services.
  • Guided customers on optimal product usage.

Customer Experience Specialists

TESLA INC.
Chicago
11.2018 - 03.2019
  • Utilized customer feedback and sales data to optimize Tesla's solar campaign marketing strategies, securing 7 new reservations.
  • Delivered comprehensive product details, enhancing customer knowledge.
  • Partnered with sales, marketing, and finance teams to better understand customer needs.

Education

BSB - Business Administration

DEPAUL UNIVERSITY
Chicago, IL

Skills

  • Microsoft Excel
  • SQL
  • Data visualization tools
  • Cross-functional collaboration
  • CRM software
  • Salesforce
  • Oracle Cloud
  • JD Edwards
  • Analytical skills
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Critical thinking

Accomplishments

  • Received an award in French Honors Society

Volunteer

  • Volunteer with the World Relief Organization

Timeline

Customer Service Representative

Omron
09.2021 - 04.2024

Account Executive

YELP
07.2019 - 09.2020

Customer Experience Specialists

TESLA INC.
11.2018 - 03.2019

BSB - Business Administration

DEPAUL UNIVERSITY

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Dana Taki