Dana Taki
North Aurora
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Omron
Hoffman Estates
09.2021 - 04.2024
- Worked with cross-functional teams to boost order processing efficiency.
- Examined customer inquiries to pinpoint trends and enhance service quality, resulting in a 15% rise in customer satisfaction.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Account Executive
YELP
Chicago
07.2019 - 09.2020
- Employed analytical methods to understand customer demands and design specific solutions, boosting client retention rates by 20%.
- Listened to customer needs to identify and recommend best products and services.
- Guided customers on optimal product usage.
Customer Experience Specialists
TESLA INC.
Chicago
11.2018 - 03.2019
- Utilized customer feedback and sales data to optimize Tesla's solar campaign marketing strategies, securing 7 new reservations.
- Delivered comprehensive product details, enhancing customer knowledge.
- Partnered with sales, marketing, and finance teams to better understand customer needs.
Education
BSB - Business Administration
DEPAUL UNIVERSITY
Chicago, ILSkills
- Microsoft Excel
- SQL
- Data visualization tools
- Cross-functional collaboration
- CRM software
- Salesforce
- Oracle Cloud
- JD Edwards
- Analytical skills
- Problem-solving abilities
- Time management
- Multitasking
- Critical thinking
Websites
Accomplishments
- Received an award in French Honors Society
Volunteer
- Volunteer with the World Relief Organization
Timeline
Customer Service Representative
Omron
09.2021 - 04.2024
Account Executive
YELP
07.2019 - 09.2020
Customer Experience Specialists
TESLA INC.
11.2018 - 03.2019
BSB - Business Administration
DEPAUL UNIVERSITY