Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Pitts

Dolton

Summary

Accomplished customer service manager with a proven track record in conflict resolution and team collaboration. Expert in fostering positive relationships with customers and staff, contributing to enhanced service experiences and operational efficiency.

Overview

17
17
years of professional experience

Work History

Personal Shopper

Instacart
Chicago
02.2017 - Current
  • Curated personalized shopping lists to meet customer preferences and dietary needs, enhancing overall shopping experience.
  • Managed multiple orders simultaneously, ensuring timely deliveries and maintaining high customer satisfaction.
  • Resolved customer inquiries and concerns through effective communication techniques.
  • Delivered quick, accurate service under tight deadlines, contributing to positive customer experiences.
  • Maintained a high level of customer service while ensuring customer satisfaction.

Preschool Teacher

Safari Life
Lynwood
06.2017 - 08.2019
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Fostered safe, nurturing environment promoting children's emotional and social growth.
  • Collaborated with parents to enhance children's development and overall well-being.
  • Monitored children's progress and documented developmental milestones to inform instructional adjustments.

Customer Service Manager

Walmart
Country Club Hills
05.2009 - 06.2017
  • Led customer service team to improve support and increase customer satisfaction.
  • Developed and implemented strategies to enhance overall customer service experience.
  • Trained staff in effective communication and problem-solving to elevate service quality.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Bachelor of Arts - Psychology

Governors State University
Park Forest, IL
12-2017

Skills

  • Customer relationship management
  • Customer service leadership
  • Sales strategy
  • Effective communication
  • Collaborative teamwork
  • Time management
  • Problem solving
  • Conflict resolution

Timeline

Preschool Teacher

Safari Life
06.2017 - 08.2019

Personal Shopper

Instacart
02.2017 - Current

Customer Service Manager

Walmart
05.2009 - 06.2017

Bachelor of Arts - Psychology

Governors State University
Dana Pitts