Dana Kovacic
New Windsor
Summary
Experienced in providing comprehensive patient care, including assistance with daily living activities and monitoring vital signs. Demonstrated ability to document patient services accurately while adhering to infection control policies and HIPAA regulations. Engaged in educational programs to enhance healthcare practices and effectively communicated with patients, families, and medical staff to ensure optimal care delivery. Recognized for compassionate support during challenging times, contributing to a positive patient experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CNA
Mercer Manner Nursing Home
Aledo
08.2024 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
School Bus Driver
Sherrard School District
Sherrard
07.2014 - Current
- Performed pre-trip inspections of the bus according to established procedures.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Reported student behavior incidents promptly to the appropriate personnel.
- Followed all safety check and procedures that state requires daily.
- Responsible for children of all ages to ensure a safe ride to and from school.
- Proper communication with school officals and parents is very important.
- Familiar with medical and personal confidentiality requirements.
- Driving muktipule routes, regular bus routes, pre K routes and special needs bus.
- route.
- Excellent people skills, friendly professional demeanour.
ER Admitting Clerk
Mercer County Hospital
Aledo
06.2001 - 06.2004
- Managed inventory of supplies in ER admitting area ensuring adequate stock at all times.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Processed payments received from patients according to policies and procedures set forth by the organization.
- Received patient information and scheduled appointments for emergency room visits.
- Assisted with discharge process including providing instructions to discharged patients on follow up care procedures as needed.
- Communicated effectively with other departments within the hospital to ensure smooth transition of care from ER to other units and departments.
- Responded promptly to customer service requests from both internal and external customers.
- Answered incoming calls regarding patient inquiries or concerns.
- Confirmed demographic information of each admitted patient to ensure accuracy in billing.
- Ensured all forms were completed correctly prior to submitting them for processing.
- Monitored wait times in order to provide efficient service while maintaining high standards of quality care.
- Maintained an organized filing system of all patient records and documents.
- Verified insurance coverage, collected co-pays, and completed paperwork associated with patient admissions.
- Prepared medical records for admission into the ER system.
- Collaborated closely with members of multidisciplinary team during shift hours.
- Performed clerical tasks such as scanning documents, photocopying, faxing reports.
- Maintained a safe environment by adhering to established safety rules and regulations.
- Provided support to nursing staff by updating patient charts, entering vital signs, and transcribing physician orders.
- Greeted patients upon arrival to the ER and provided them with necessary forms to complete.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Education
Certificate - Certified Nursing Assistant
Black Hawk College
Moline, IL08-2024
High School Diploma -
Sherrard High School
Sherrard, IL06-2002
Skills
- Patient care
- Vital signs monitoring
- Infection control
- Documentation accuracy
- Customer service
- Healthcare communication
- Situation assessment
- Compassionate support
- Problem-solving
- Team collaboration
- Conflict resolution
- Flexibility and adaptability
- Emergency response
- Compassion and empathy
- Health monitoring
- Multitasking and organization
- Maintaining confidentiality
- Lifting and transferring
- Patient hygiene assistance
- Clinical documentation
- Dressing assistance
- Feeding assistance
- Wound care
- Attention to detail
- End-of-life care
- Time management
- HIPAA compliance
- Active listening
- Patient advocacy
- Bathing assistance
- Toileting assistance
- Preparing meals
- Alzheimer's and dementia care
- Companionship and emotional support
- Healthcare ethics
- Respiratory equipment training
- Mobility assistance
- Electronic charting
- Catheter change and preparation
- Patient relationship building
- Patient management
- General housekeeping
- Safety precautions
- Range of motion exercises
- Calm and level-headed under duress
- Charting and computer skills
- Customer service skills
- Hard worker
- Reliable
Certification
- Certified Nursing Assistant
- CDL with passenger endorsement
- Dementia training
- Diabetes training
- Blood born pathogens training
- Children with Special needs training
- DCFS,DHS protocol
- Mandated Reporter
Timeline
CNA
Mercer Manner Nursing Home
08.2024 - Current
School Bus Driver
Sherrard School District
07.2014 - Current
ER Admitting Clerk
Mercer County Hospital
06.2001 - 06.2004
Certificate - Certified Nursing Assistant
Black Hawk College
High School Diploma -
Sherrard High School