Receptionist/Administrative Assistant
Dana Kleckauskas
Scholastic Inc Inside Sales Office
Charles City
16
years of professional experience
Adaptable administrative professional with extensive experience in clerical support, order entry, and records management. Known for strong organization, time management, and accurate data entry across fast-paced settings. Committed to supporting smooth office operations and maintaining a high level of confidentiality.
Work History
Receptionist/Administrative Assistant
2 Years 1 Month- Answers multi-line phones and routes calls with professionalism and accuracy.
- Manages incoming mail, packages, and interoffice deliveries for office operations.
- Answers phone promptly and directs incoming calls to correct offices.
- Responds to inquiries from callers seeking information.
- Supports office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handles sensitive information with discretion while maintaining strict confidentiality standards.
- Provides administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provides clerical support to company employees by copying, faxing.
- Assists with planning office events and meetings for smooth execution.
- Sorts, receives, and distributes mail correspondence between departments and personnel.
- Handles assignments independently with good judgement and critical thinking skills.
- Helps office staff prepare reports and presentations for internal use.
- Prepares reports, spreadsheets, and meeting materials supporting daily sales office activities.
- Monitors office supplies inventory, ensuring availability of essential items.
- Manages email correspondence and handled incoming and outgoing mail and faxes.
- Assists coworkers and staff members with special tasks on a daily basis.
Admissions Assistant
1 Year 5 Months- Processed customer orders accurately using order management systems and verified details for shipment readiness.
- Coordinated with sales, warehouse, and shipping teams to resolve order discrepancies and prevent delays.
- Entered high-volume order data with strong attention to detail and consistent compliance with procedures.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Customer Service Associate
2 Months- Processed purchases, returns, and exchanges accurately while following store policies and payment procedures.
- Resolved customer concerns promptly, maintaining professional communication and strong service standards.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Ensured cleanliness and safety, performing regular clean-up and maintenance tasks.
- Wrapped, boxed and shipped department products.
Administration Assistant
11 Years- Managed order entry and account updates with accuracy across customer records and internal systems.
- Reception backup answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and databases to track performance and sales data.
- Assisted coworkers and staff members with special tasks on a a a daily basis.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail.
Education
High School Diploma
Skills
Data entry
Administrative support
Phone etiquette
Attention to detail
Time management
Order management
Information protection
Communication skills
Organization skills
Positive and professional
2019 Scholastic Inside Sales Employee of the Year
Nominated by peers honors a team member whose daily work, values and support have made the biggest impact on their coworkers over the past year.
Timeline
Receptionist/Administrative Assistant
Scholastic Inc Inside Sales Office
10.2024 - CurrentRead More
Admissions Assistant
Arrow Home Products
05.2022 - 10.2023Read More
Customer Service Associate
Von Maur
03.2022 - 05.2022Read More
Administration Assistant
Scholastic Inc Inside Sales Office
02.2011 - 02.2022Read More
Downers Grove South High School
High School Diploma
Read More