Dana Kistler
Midlothian
Summary
Motivated and organized individual seeking an office assistant/manager position to support team members to help increase their customer base using professional communication and customer service skills. A strong problem-solver and analytical thinker will also help to improve workflow and processes in the office setting through the application of multiple years of experience.
Experienced with managing office operations, including scheduling, correspondence, and record-keeping. Utilizes strong communication and organizational skills to ensure smooth office functions. Knowledge of office software and procedures, contributing to efficient and productive work environment.
Overview
9
9
years of professional experience
Work History
Administrative Office Assistant
First Auto
Worth, IL
02.2025 - Current
- Used problem resolution measures with any employee/customer issues
- Developed and maintained filing systems for efficient document retrieval.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed daily office operations and supported administrative functions.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses.
Owner/Operator
Cinderfella Chimney Sweep
Chicago, IL
01.2017 - 01.2026
- Scheduled all appointments with customers, including answering preliminary questions prior to visit/inspections
- Responsible for creating and submitting all proposals for all appointments with customers
- Manage, hire and train all employees in customer service and properly using all equipment
- Maintain good relations with distributors and agencies such as Better Business Bureau, Chimney Sweep National Guild along with many others
- Managed scheduling and logistics for chimney cleaning services to optimize operational efficiency.
- Developed and implemented safety protocols to ensure compliance with industry standards.
- Oversaw inventory management, ensuring timely procurement of supplies and tools.
Office Assistant
LaGrange Pediatrics
LaGrange, IL
07.2024 - 01.2025
- Responsible for ensuring all patients were greeted and updated prior to their appointment
- Verified that all patient information stayed confidential and compliant with HIPPA laws
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Coordinated communication between medical staff and patients, improving service delivery and satisfaction.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, ILSkills
- File organization
- Scheduling appointments
- Invoice processing
- Document management
- Calendar management
- Expense tracking
- Proofreading documents
- Problem-solving
- Critical thinking
- Computer skills
Timeline
Administrative Office Assistant
First Auto
02.2025 - Current
Office Assistant
LaGrange Pediatrics
07.2024 - 01.2025
Owner/Operator
Cinderfella Chimney Sweep
01.2017 - 01.2026
Associate of Science -
Moraine Valley Community College