Assistant Manager
Dana Jacquart
Playbook Bar and Grille
Skokie
4
years of professional experience
Experienced hospitality professional with strength in guest service, team leadership, and cash handling. Known for calm decision-making, smooth daily operations, and resolving issues quickly in fast-paced settings.
Work History
Assistant Manager
4 Months- Supervised daily floor operations to maintain smooth guest service and staff coordination.
- Monitored food, beverage, and inventory levels to support accurate ordering and stock control.
- Resolved customer concerns promptly to protect guest satisfaction and repeat business.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bartender
5 Months- Delivered attentive guest service while managing high-volume bar requests.
- Mixed craft cocktails, wine, and beer according to recipe specifications.
- Processed orders accurately through POS systems and handled payments efficiently.
- Restocked bar supplies, glassware, and garnishes to maintain readiness.
Server/Bartender
1 Year 4 Months- Mixed standard cocktails and served beer, wine, and non-alcoholic beverages accurately.
- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Processed guest orders through point-of-sale system and handled cash and card payments.
- Maintained clean bar and dining areas by restocking supplies and removing used glassware.
Server
7 Months- Delivered attentive tableside service while accurately taking food and beverage orders.
- Recommended menu items, craft beers, and pairings to enhance guest dining experience.
- Processed orders through POS systems with accuracy and timely coordination.
- Communicated special requests and modifications clearly with kitchen and bar teams.
Keyholder Shift Manager/Server/Bartender
1 Year 1 Month- Supervised sales floor, prioritized customer needs, and resolved escalations with professional service.
- Trained associates on register operations, merchandising standards, and store policies.
- Opened and closed store, completing cash handling, alarm procedures, and daily readiness checks.
- Monitored inventory levels, restocked merchandise, and supported accurate stock organization.
Education
- Medical Assisting
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Playbook Bar and Grille
05.2019 - 09.2019Read More
Bartender
The Hampton Social
01.2019 - 06.2019Read More
Server/Bartender
3rd Coast Cafe
09.2017 - 01.2019Read More
Server
Yard House
01.2017 - 08.2017Read More
Keyholder Shift Manager/Server/Bartender
Kinfork
02.2016 - 03.2017Read More
Everest College
from Medical Assisting
Read More
Niles North Highschool
High School Diploma
Read More