Dana Hill
Waukegan
Summary
Detail-oriented and organized front office receptionist with over ten years of experience in the medical field, including roles as a surgical coordinator, front office receptionist, and medical assistant. Proven ability to create lasting employee-patient relationships while ensuring efficient office operations. Authorized to work in the US for any employer.
Overview
27
27
years of professional experience
Work History
Patient Support Associate
Endeavor Health
Lake Bluff
01.2022 - Current
- Delivered exceptional customer service to patients and medical staff while assisting with check-in procedures and facilitating communication across departments.
- Ensured the confidentiality of patient records by adhering to established document protocols.
Transportation
Citicare
Lake Zurich
01.2022 - 04.2023
- Safely transported students to and from their homes to various educational institutions, adhering to traffic laws and safety regulations.
- Utilized GPS and navigation tools to efficiently plan routes while maintaining excellent communication with passengers for superior customer service.
Surgical Coordinator
DPNS Surgical Center
Northbrook
01.2010 - 01.2021
- Coordinated and scheduled surgical procedures for both external referrals and in-practice patients, conducting thorough medical history reviews and surgical assessments.
- Enhanced operational efficiency by developing a medical supply ordering binder and ensuring all pre-operative requirements were met through diligent follow-up.
Shift Supervisor/Barista
Starbucks Coffee Co.
01.1999 - 01.2010
- Fostered a positive learning environment by delivering clear, specific, and respectful coaching and feedback to team members, leading to enhanced partner performance during peak periods.
- Set a strong example for the shift team, ensuring that store operations consistently met established standards.
Education
Automotive Technology -
Oakton Community College
Des Plaines, ILSkills
- OFFICE MANAGEMENT
- SHIFT MANAGEMENT
- MICROSOFT OFFICE SUITE
- MEDICAL TERMINOLOGY
- INSURANCE VERIFICATION
- TIME MANAGEMENT
- HIPAA COMPLIANCE
- MEDICAL SCHEDULING
- COMMUNICATION SKILLS
- CUSTOMER SERVICE
- EMR SYSTEMS
- PHONE ETIQUETTE
- ORGANIZATIONAL SKILLS
Timeline
Patient Support Associate
Endeavor Health
01.2022 - Current
Transportation
Citicare
01.2022 - 04.2023
Surgical Coordinator
DPNS Surgical Center
01.2010 - 01.2021
Shift Supervisor/Barista
Starbucks Coffee Co.
01.1999 - 01.2010
Automotive Technology -
Oakton Community College
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