DANA DINGMAN
VOLO
Summary
20 years of diverse experience through community-based professional establishments. I am dedicated to detail-oriented activities and keeping thorough records, findings, and procedures. I am used to working closely with team members, and I can work unsupervised. I am enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I like having a clear understanding of the tasks that need to be completed, and I like to be trained in several areas to be more proficient. I am motivated to learn more, grow, and excel in any position that I am in. Most of all, I am a fast learner, and I like to assist others whenever possible.
Overview
17
17
years of professional experience
Work History
Bartender
Shooters Sports Bar & Billards
Grayslake
10.2024 - Current
- Greeted guests with friendliness and professionalism.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
Server
Emil's Tavern
Grayslake
06.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Stayed up to date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Service Advisor
Schaumburg Ford
Schaumburg
01.2022 - 06.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Greet customers in the drive and direct them according to their needs.
- Ensure customers receive prompt, courteous, and efficient service within the service drive.
- Answer calls, questions, and make appointments for new/ returning customers.
- Have contact with customers via the phone, email, and text messages (Text2Drive).
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Service Advisor
Kenosha Toyota
Kenosha
09.2021 - 12.2021
- Greeted customers in the Quick Lane for oil changes and tire rotations.
- Ensured service was quick and proper, based on their needs.
- Explained if further service was required and directed customers to the main service drive.
- Answer calls, questions, and make appointments for new/ returning customers.
- Have contact with customer via the phone and email.
- Informed customers of completion times and service expenses to provide excellent customer service.
Server/ Bartender
Buddyz
McHenry
06.2021 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opening duties completed to prepare the bar for customers to be served.
Deputy Coroner
Lake County Coroner's Office
Waukegan
01.2017 - 06.2021
- Conduct preliminary examinations of bodies to identify victims, locate signs of trauma and identify factors indicative of time of death.
- Examine bodily injuries and evidence, at the scene or hospital, to determine causes and manners of death for deceased of all ages and backgrounds.
- Conduct research, gather information from multiple sources and present results to the Coroner.
- Assist with postmortem examinations.
- Complete detailed reports for each death investigation.
- Testify at inquests, hearings and depositions.
- Communicate with families and next of kin to provide information regarding the death investigations and cause/manor of death.
- Complete death certificates and assign cause and manner of death.
- Worked cohesively and provide information to numerous local, state, and federal departments.
- Keep records of each overdose/toxicity death and report the statistics to the Coroner, annual Coroner report, and to the Lake County Opioid Initiative monthly.
Police Officer
Wonder Lake Police Department
Wonder Lake
07.2016 - 09.2019
- Part-time only PD
Police Officer
Park City Police Department
Park City
07.2016 - 01.2017
Sacramento Blvd Tow Yard Supervisor
Fidei Group Incorporated
Tinley Park
01.2016 - 09.2016
- Patrolled Chicago tow yards (lobby, parking lot, interior perimeter of the tow yard, and stand guard at the front gate).
- Spoke with employees about concerns in the tow yard, and report to the yard and office supervisors.
- Spoke with customers, who were angered by not being able to obtain their vehicles and answer questions they may have.
- Noted my observations, on the company cell phone provided to me, every twenty to forty-five minutes and completed reports when needed.
Server
Mambo Italiano
Mundelein
09.2015 - 02.2016
- Worked at Mambo Italiano full time from 2004 - 2008. Assisted the owners on and off over the decade when they were shorthanded.
Police Officer
Gurnee Police Department
Gurnee
06.2008 - 09.2015
- Reported deficient streetlights, signs and road surfaces to keep residents safe. Also reported deceased animals on the roadway.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Assisted in special investigations, search warrants, and crime prevention programs (Citizen Police Academy).
- Supervised crowds at busy events, including Gurnee Days and Santa's Train, to prevent injuries.
- Completed detailed reports for calls I responded to.
- Brought information in front of assistant state's attorneys/ judges for search warrants and arrest warrants.
- Enforced traffic laws and ordinances through visual observation and radar speed detection. I was also a part of the traffic unit.
- Apprehended offenders and conducted interviews and interrogations. Transported offenders to the jail and assisted with bringing information to bond court.
Education
Bachelor of Science - Law Enforcement and Justice Administration
Western Illinois University
Macomb, IL05.2007
Associate of Science - Criminal Justice
College Of Lake County
Grayslake, IL05.2005
Criminal Justice
Saint Xavier University
Chicago, IL05.2004
Skills
- Problem solving
- Detailed written communications in reports/ repair orders
- Data management experience
- Evidence collection and review
- Investigatory documentation
- Security awareness
- De-Escalation strategies
- Active Listening
- Decision Making
- Analytical and Critical Thinking
- Dependable and Responsible
- Service efficiency
- Organizational skills
- Customer engagement
- Time management abilities
References
References available upon request.
Timeline
Bartender
Shooters Sports Bar & Billards
10.2024 - Current
Server
Emil's Tavern
06.2023 - Current
Service Advisor
Schaumburg Ford
01.2022 - 06.2023
Service Advisor
Kenosha Toyota
09.2021 - 12.2021
Server/ Bartender
Buddyz
06.2021 - 09.2021
Deputy Coroner
Lake County Coroner's Office
01.2017 - 06.2021
Police Officer
Wonder Lake Police Department
07.2016 - 09.2019
Police Officer
Park City Police Department
07.2016 - 01.2017
Sacramento Blvd Tow Yard Supervisor
Fidei Group Incorporated
01.2016 - 09.2016
Server
Mambo Italiano
09.2015 - 02.2016
Police Officer
Gurnee Police Department
06.2008 - 09.2015
Bachelor of Science - Law Enforcement and Justice Administration
Western Illinois University
Associate of Science - Criminal Justice
College Of Lake County
Criminal Justice
Saint Xavier University
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