Dana Avram
Be'er Sheva
Summary
Tech-savvy and service-oriented individual with experience in customer-facing roles and training. Proven ability to lead, support, and onboard users in fast-paced, mission-critical environments. Seeking to leverage strong communication skills, technical adaptability, and teamwork experience into a technical support or customer success position within a technology-driven company.
Overview
3
3
years of professional experience
Work History
Waitress
Various Establishments
- Delivered high-level customer service under pressure, multitasking while keeping a professional tone.
- Adapted quickly to changing shifts, customer needs, and team demands.
Customer Success & Product Implementation
Orteko Projects Ltd.
08.2020 - 01.2024
- Implemented a new software product within military units, guiding users through onboarding and functionality.
- Provided real-time support, responded to user feedback, and adapted workflows to match operational needs.
- Managed a team of 5 soldiers, conducted team training, and maintained timelines under pressure.
- Collaborated with senior IDF officials to align product delivery with high-stakes operational requirements.
- specializes in QA testing to verify product quality, detect defects, and improve release requirements.
Optical Control Supervisor (Naval Operations)
IDF Navy
08.2020 - 08.2022
- Operated and trained soldiers on sophisticated maritime control systems.
- Promoted to Training NCO, leading instructional sessions and onboarding new recruits.
- Ensured real-time security coordination for gas rig zones and commercial imports into Israel.
Education
B.Sc. - Biology
Ben-Gurion University of The Negev
01-2027
Full Matriculation - Math, English, Biology, History, Literature, Bible
Dror High School
Skills
- Microsoft Excel, Word – Advanced
- SharePoint Designer – Experienced
- System onboarding & user training
- Team coordination
- Written communication & documentation
Languages
Hebrew – Native
English – Fluent
Timeline
Customer Success & Product Implementation
Orteko Projects Ltd.
08.2020 - 01.2024
Optical Control Supervisor (Naval Operations)
IDF Navy
08.2020 - 08.2022
Waitress
Various Establishments
B.Sc. - Biology
Ben-Gurion University of The Negev
Full Matriculation - Math, English, Biology, History, Literature, Bible
Dror High School
Similar Profiles
Peter BruunPeter Bruun
Bartending and Hosting at Various EstablishmentsBartending and Hosting at Various Establishments
Paul HawthornePaul Hawthorne
Bartender / Server at Various EstablishmentsBartender / Server at Various Establishments
Randolf HydeRandolf Hyde
Customer Service Assistant – Hospitality Sector at Various Local EstablishmentsCustomer Service Assistant – Hospitality Sector at Various Local Establishments
OSAMA AZBARGAOSAMA AZBARGA
Full-Stack Developer at OneTaldorFull-Stack Developer at OneTaldor
Lior Ben DavidLior Ben David
The Knesset at NAThe Knesset at NA