Dan Even
Ariel
Summary
Experienced professional with sixteen years of expertise in billing BSS, CRM, ERP, and mobile systems engineering. Extensive knowledge in tools system engineering, software, and hardware solutions. Issues debugging and solving. Significant experience in managing people and processes, product support, development, and optimization. Eager to learn about new markets and technology, with an open and adaptive mindset. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
16
years of professional experience
Work History
Operations and Technical Project Management Lead
floLive
1 2022 - Current
- Creating and implementing tools, KPIs, monitoring/reporting systems, and operational procedures from the ground up
- Collaborate with partners, suppliers, vendors, customers, R&D, sales, and finance
- Integrations with the systems of external partners
- Constructing and overseeing business activities.
- Maintained up-to-date knowledge of industry trends, tools, and best practices to successfully guide the team through complex technical projects with evolving requirements.
- Coordinated efforts between designers, developers, testers, and other key contributors to ensure smooth transitions throughout the entire development process.
- Conducted regular progress reviews with clients and internal stakeholders to maintain alignment on project objectives and expectations.
- Developed comprehensive project plans that clearly outlined scope, goals, deliverables, and resource requirements for all stakeholders involved.
- Resolved staff conflicts and identified potential areas of improvement.
Technical project manager
floLive
01.2021 - 01.2022
- Management and delivery of IoT-related telecom initiatives
- Products solution architecture
- Software and hardware solutions.
- Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
Integration and field engineer
Elbit (Cyber INTELLIGENCE)
01.2019 - 01.2021
- Development and delivery of tactical interception systems
- Close collaboration with vendors, customers, R&D, engineering, and product departments
- Software and hardware solutions, RF, Electronics, mobile networks, lawful interception.
- Provided review of design modifications and requests for clarification.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Assisted in the design of new systems, contributing to the overall success of engineering projects.
Support teams manager
Amdocs (Networks) LTD
01.2016 - 01.2019
- Management of L2 and L3 (R&D) support teams up to twenty engineers from various world locations and cultures.
- Complete oversight of seven accounts under maintenance support, including project management for upgrades, change requests, customer relations, and continuing support.
- Conducted root cause analysis on recurring issues, implementing corrective actions that ultimately enhanced customer satisfaction.
- Reduced response times for customer inquiries with streamlined ticketing system and optimized workflows.
- Developed comprehensive training programs for new hires, increasing first-call resolution rates and employee retention.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience, resulting in improved product quality and reduced support volume.
- Managed a team of remote support representatives, ensuring seamless coordination and effective communication across multiple time zones.
- Facilitated regular meetings with stakeholders to discuss ongoing projects, provide status updates, and manage expectations regarding deliverables.
- Resolved escalated customer complaints diplomatically, preserving brand reputation and maintaining long-term client relationships.
- Mentored junior staff members in technical troubleshooting techniques, enabling them to resolve complex issues more effectively.
- Improved customer satisfaction by implementing efficient support processes and enhancing team communication.
Technical Project MANAGER
Amdocs (Networks) LTD
01.2012 - 01.2016
- Delivery project management
- Head of a team of up to five technical engineers
- Solution architecture & integration between billing platforms, provisioning systems, reporting, databases and various telecommunication network modules
- Design, deliver and maintain management of the hardware, network and business level solutions
- Version management and coordination between departments
- Seeing through projects from requirement stage to deployment and post deployment support phases
- Intensive customer facing focused on translating customer business requirements to feasible technical solutions.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
Helpdesk team Lead
Amdocs (Networks) LTD
01.2011 - 01.2012
- Defining working procedures and technical management for Level 1 support team.
- Monitored key performance indicators to track success metrics and identify opportunities for continuous improvement.
- Reduced call wait times by implementing an effective triage system for prioritizing urgent requests.
- Regularly reviewed internal systems and security measures in order to maintain compliance with company standards.
- Coordinated with vendors to resolve hardware or software issues, ensuring minimal impact on endusers.
- Implemented knowledge management initiatives to promote information sharing and improve overall team expertise.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Collaborated with cross-functional teams to address complex IT issues, ensuring seamless service continuity.
- Developed standard operating procedures to streamline help desk operations and improve efficiency.
- Managed help desk tickets for improved response times and resolution rates.
- Streamlined ticketing process through automation tools which led to faster incident resolution times.
Field engineer
Amdocs (Networks) LTD
01.2008 - 01.2011
- Setup and maintain Intelligent Networks (IN) for international prepaid and postpaid service providers
- Design and implement software and hardware upgrades for production billing systems
- Monitor production rates, and plan rework processes to improve production.
NOC/Datacenter Technician
Barak 013
01.2006 - 01.2008
Tank commander
IDF
01.2000 - 01.2003
Education
Master of Business Administration -
Ariel University
Bachelor of Applied Science - undefined
Electrical and Electronics Engineering, Ariel University
Skills
Telecom network design and systems architecture
Tactical interception systems
RF solutions
Big data systems
Customer-focused solutions design
Customer relations
Debugging and issue resolution
Technical customer support
Team and project management
Customer account management
Coaching and mentoring
Networking and security
Linux and Windows administration
Databases: Elastic, MongoDB, Microsoft SQL, Oracle - administration
DevOps: Grafana, Jenkins, Ansible, Python, Shell scripting, Microservices, Docker, Kubernetes, Kafka
Monitoring: Grafana, Prometheus, Icinga, Nagios, ManageEngine
Routers, Storage solutions
Virtualizations and cloud: VMware, Oracle, AWS
HW: Servers, Load balancers, Firewalls
Telecom: LTE, UMTS, GSM, SS7, Diameter, SIP, Camel, core network components and protocols
SIM cards and security
Jira administration
User Acceptance Testing
Business Analysis
Information Security
Requirements Analysis
Stakeholder Management
DevOps Practices
Software Architecture
Product Lifecycle Management
Software Development Lifecycle
Vendor Relationship Management
Stakeholder Communication
Project Management Tools
Project tracking
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
MS Office
Problem-solving abilities
Team Leadership
Multitasking
Risk mitigation planning
Excellent Communication
Decision-Making
Project Team Coordination
Team building
Client Relations
Root Cause Analysis
Project management software
Coaching and Mentoring
Project Management
Analytical Skills
Performance monitoring
Risk Management
Project Planning
Data Analysis
Status Reporting
Continuous Improvement
Risk Assessment
Interpersonal Communication
Conflict Resolution
Risk Analysis
Languages
Russian
Advanced
C1
English
Advanced
C1
Hebrew
Proficient
C2
Timeline
Technical project manager
floLive
01.2021 - 01.2022
Integration and field engineer
Elbit (Cyber INTELLIGENCE)
01.2019 - 01.2021
Support teams manager
Amdocs (Networks) LTD
01.2016 - 01.2019
Technical Project MANAGER
Amdocs (Networks) LTD
01.2012 - 01.2016
Helpdesk team Lead
Amdocs (Networks) LTD
01.2011 - 01.2012
Field engineer
Amdocs (Networks) LTD
01.2008 - 01.2011
NOC/Datacenter Technician
Barak 013
01.2006 - 01.2008
Tank commander
IDF
01.2000 - 01.2003
Operations and Technical Project Management Lead
floLive
1 2022 - Current
Master of Business Administration -
Ariel University
Bachelor of Applied Science - undefined
Electrical and Electronics Engineering, Ariel University