Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
SoftwareEngineer
Dan Even

Dan Even

Ariel

Summary

Experienced professional with sixteen years of expertise in billing BSS, CRM, ERP, and mobile systems engineering. Extensive knowledge in tools system engineering, software, and hardware solutions. Issues debugging and solving. Significant experience in managing people and processes, product support, development, and optimization. Eager to learn about new markets and technology, with an open and adaptive mindset. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

16
16
years of professional experience

Work History

Operations and Technical Project Management Lead

floLive
1 2022 - Current
  • Creating and implementing tools, KPIs, monitoring/reporting systems, and operational procedures from the ground up
  • Collaborate with partners, suppliers, vendors, customers, R&D, sales, and finance
  • Integrations with the systems of external partners
  • Constructing and overseeing business activities.
  • Maintained up-to-date knowledge of industry trends, tools, and best practices to successfully guide the team through complex technical projects with evolving requirements.
  • Coordinated efforts between designers, developers, testers, and other key contributors to ensure smooth transitions throughout the entire development process.
  • Conducted regular progress reviews with clients and internal stakeholders to maintain alignment on project objectives and expectations.
  • Developed comprehensive project plans that clearly outlined scope, goals, deliverables, and resource requirements for all stakeholders involved.
  • Resolved staff conflicts and identified potential areas of improvement.

Technical project manager

floLive
01.2021 - 01.2022
  • Management and delivery of IoT-related telecom initiatives
  • Products solution architecture
  • Software and hardware solutions.
  • Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
  • Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
  • Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.

Integration and field engineer

Elbit (Cyber INTELLIGENCE)
01.2019 - 01.2021
  • Development and delivery of tactical interception systems
  • Close collaboration with vendors, customers, R&D, engineering, and product departments
  • Software and hardware solutions, RF, Electronics, mobile networks, lawful interception.
  • Provided review of design modifications and requests for clarification.
  • Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
  • Assisted in the design of new systems, contributing to the overall success of engineering projects.

Support teams manager

Amdocs (Networks) LTD
01.2016 - 01.2019
  • Management of L2 and L3 (R&D) support teams up to twenty engineers from various world locations and cultures.
  • Complete oversight of seven accounts under maintenance support, including project management for upgrades, change requests, customer relations, and continuing support.
  • Conducted root cause analysis on recurring issues, implementing corrective actions that ultimately enhanced customer satisfaction.
  • Reduced response times for customer inquiries with streamlined ticketing system and optimized workflows.
  • Developed comprehensive training programs for new hires, increasing first-call resolution rates and employee retention.
  • Collaborated with cross-functional teams to address systemic issues impacting customer experience, resulting in improved product quality and reduced support volume.
  • Managed a team of remote support representatives, ensuring seamless coordination and effective communication across multiple time zones.
  • Facilitated regular meetings with stakeholders to discuss ongoing projects, provide status updates, and manage expectations regarding deliverables.
  • Resolved escalated customer complaints diplomatically, preserving brand reputation and maintaining long-term client relationships.
  • Mentored junior staff members in technical troubleshooting techniques, enabling them to resolve complex issues more effectively.
  • Improved customer satisfaction by implementing efficient support processes and enhancing team communication.

Technical Project MANAGER

Amdocs (Networks) LTD
01.2012 - 01.2016
  • Delivery project management
  • Head of a team of up to five technical engineers
  • Solution architecture & integration between billing platforms, provisioning systems, reporting, databases and various telecommunication network modules
  • Design, deliver and maintain management of the hardware, network and business level solutions
  • Version management and coordination between departments
  • Seeing through projects from requirement stage to deployment and post deployment support phases
  • Intensive customer facing focused on translating customer business requirements to feasible technical solutions.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.

Helpdesk team Lead

Amdocs (Networks) LTD
01.2011 - 01.2012
  • Defining working procedures and technical management for Level 1 support team.
  • Monitored key performance indicators to track success metrics and identify opportunities for continuous improvement.
  • Reduced call wait times by implementing an effective triage system for prioritizing urgent requests.
  • Regularly reviewed internal systems and security measures in order to maintain compliance with company standards.
  • Coordinated with vendors to resolve hardware or software issues, ensuring minimal impact on endusers.
  • Implemented knowledge management initiatives to promote information sharing and improve overall team expertise.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
  • Collaborated with cross-functional teams to address complex IT issues, ensuring seamless service continuity.
  • Developed standard operating procedures to streamline help desk operations and improve efficiency.
  • Managed help desk tickets for improved response times and resolution rates.
  • Streamlined ticketing process through automation tools which led to faster incident resolution times.

Field engineer

Amdocs (Networks) LTD
01.2008 - 01.2011
  • Setup and maintain Intelligent Networks (IN) for international prepaid and postpaid service providers
  • Design and implement software and hardware upgrades for production billing systems
  • Monitor production rates, and plan rework processes to improve production.

NOC/Datacenter Technician

Barak 013
01.2006 - 01.2008

Tank commander

IDF
01.2000 - 01.2003

Education

Master of Business Administration -

Ariel University

Bachelor of Applied Science - undefined

Electrical and Electronics Engineering, Ariel University

Skills

Telecom network design and systems architecture

Languages

Russian
Advanced
C1
English
Advanced
C1
Hebrew
Proficient
C2

Timeline

Technical project manager

floLive
01.2021 - 01.2022

Integration and field engineer

Elbit (Cyber INTELLIGENCE)
01.2019 - 01.2021

Support teams manager

Amdocs (Networks) LTD
01.2016 - 01.2019

Technical Project MANAGER

Amdocs (Networks) LTD
01.2012 - 01.2016

Helpdesk team Lead

Amdocs (Networks) LTD
01.2011 - 01.2012

Field engineer

Amdocs (Networks) LTD
01.2008 - 01.2011

NOC/Datacenter Technician

Barak 013
01.2006 - 01.2008

Tank commander

IDF
01.2000 - 01.2003

Operations and Technical Project Management Lead

floLive
1 2022 - Current

Master of Business Administration -

Ariel University

Bachelor of Applied Science - undefined

Electrical and Electronics Engineering, Ariel University
Dan Even