Damone McCain

• Resolved customer complaints promptly and efficiently, ensuring high satisfaction levels.
• Maintained professionalism while addressing challenging customer interactions.
• Processed pending case forms, updated databases, and submitted reports on time.
• Answered customer inquiries via phone, email, and chat, providing timely assistance.

Executed assignments utilizing processed high-speed images and encoding equipment for diverse clients.

Prioritized workload based on client-specific deadlines to achieve operational objectives.

Supported data entry tasks and contributed assistance in various other areas as needed.

• Resolved customer complaints promptly and efficiently.via
• phone and written documentation
• Scheduled transportation for disabled senior clients medical appointments
• Resolved client time issues regarding appointment pick up and drop off, missed appointments, vehicle accessibility and lost items.