Damon Williams
Oak Lawn
Summary
Dedicated and industrious professional with a proven track record as a hard worker, equipped with a wide range of skills and a natural talent for hospitality. With a relentless drive for excellence, I consistently go above and beyond to deliver exceptional results in every task I undertake. Known for my exceptional work ethic, I thrive in fast-paced environments and excel under pressure, ensuring deadlines are met and objectives are exceeded.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Emily Hotel
06.2022 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and maintained positive relationships with guests for satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Skills in Opera Cloud and Excel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Sales Associate
Aldi
10.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
Maintenance Supervisor
CMPS
12.2020 - 10.2021
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Provided guidance to management regarding project bids for onsite improvements.
- Tracked and managed department costs for good budget adherence.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Created and maintained daily and weekly reports for upper management.
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06.2019
Skills
- Ability to manage guest needs and resolve complaints Promptly
- Experience with OPera Cloud, Alice and other PMS
- Cash Handling and financial management
- Attention to detail
- Sales and upselling
- Technologically proficient
- Operational knowledge
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Timeline
Front Desk Agent
The Emily Hotel
06.2022 - Current
Sales Associate
Aldi
10.2021 - 06.2022
Maintenance Supervisor
CMPS
12.2020 - 10.2021
High School Diploma -
Lincoln Park High School
Similar Profiles
NaeBon WilliamsNaeBon Williams
Sales Coordinator at The Emily HotelSales Coordinator at The Emily Hotel
Tiana WilliamsTiana Williams
Host at The Emily HotelHost at The Emily Hotel
Gabriel SullivanGabriel Sullivan
Pastry Cook at Emily HotelPastry Cook at Emily Hotel