Damola Fagun
Chicago
Summary
Detail-oriented professional with over 9 years in customer service, operations coordination, and client relations. Expertise in managing schedules, resolving complex issues, and optimizing daily operations. Committed to enhancing client experiences and fostering cross-functional collaboration. Pursuing a client-facing or operations-focused role to leverage organizational and communication skills for business growth.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Courtesy Officer
Allied Universal Security Services
Chicago
01.2023 - Current
- Delivered high-level client and visitor support, managed inquiries to ensure seamless daily operations
- Coordinate scheduling for meetings, events, and building activities to support operational efficiency
- Maintain accurate reports and documentation while handling confidential information
- Resolved client concerns promptly and professionally, enhancing client relationships
- Collaborated with internal teams to streamline workflow, improve communication, and enhance service delivery
Receptionist
Body Werks Chicago
Chicago
11.2021 - 11.2022
- Manage high-volume front desk operations, including appointment scheduling and client coordination
- Maintain accurate client records and ensure timely follow-ups
- Handle customer concerns, payments, and administrative tasks with professionalism and discretion
- Support daily business operations and contribute to improved client experience and office efficiency
Customer Service Representative
Jewel Osco
Chicago
05.2020 - 01.2022
- Delivered high-quality service to enhance customer satisfaction in fast-paced retail environment
- Streamlined customer transactions and maintained accurate records for loyalty program enrollments
- Partnered with team members and leadership to address and resolve operational challenges
- Handled multiple priorities while maintaining accuracy and efficiency
Guest Service Representative
At Your Service
Chicago
11.2017 - 01.2020
- Delivered personalized service to VIP clients with discretion and professionalism
- Supported guest services in high-volume environments, assisting over 1,000 visitors with inquiries and needs
- Coordinated appointments and check-ins to streamline guest experiences
- Collaborated with team members to improve service delivery and guest satisfaction
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ05-2024
Skills
- Client Relationship Management
- Issue Resolution & Problem Solving
- Operations & Administrative Coordination
- Cross-Functional Team Collaboration
- Confidential Information Handling
- Process improvement
- Calendar & Scheduling Management
- Data management
- Microsoft Office (Excel, Outlook, Word)
- Professional Written & Verbal Communication
Certification
CPR/AED Certified
Timeline
Courtesy Officer
Allied Universal Security Services
01.2023 - Current
Receptionist
Body Werks Chicago
11.2021 - 11.2022
Customer Service Representative
Jewel Osco
05.2020 - 01.2022
Guest Service Representative
At Your Service
11.2017 - 01.2020
Bachelor of Science - Business Management
University of Phoenix