Daminique Lovings
Chicago
Summary
Compassionate and dedicated Social Worker Designee and Case Manager, with a strong background in community-based services, client advocacy, and care coordination. Proven ability to assess needs, develop individualized service plans, and connect clients with vital resources to support health, wellness, and stability. Experienced in working with diverse populations, including older adults, individuals with disabilities, and underserved communities. Adept at building trusting relationships, collaborating with multidisciplinary teams, and navigating social service systems to ensure clients receive comprehensive and culturally sensitive support. Committed to empowering individuals and promoting equitable access to care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Health Worker
Oak Street Health
Oak Park
02.2024 - Current
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Provided assistance with completing forms related to public benefits programs.
- Developed and maintained working knowledge of products, payer guidelines, and regulatory rules.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Educated clients on options to assist in making informed decisions.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Answered calls and interacted with community members to provide information on advocacy services.
Social Services Assistant
Meadowbrook Manor
LA GRANGE
02.2020 - 02.2023
- Detailed client visits with thorough documentation and official reports.
- Helped clients obtain social services by assisting with forms and coordinating referral processes.
- Utilized various software and tools to streamline processes and optimize performance.
- Outlined agency services, requirements and processes to individuals at home visits and group meetings.
- Developed and implemented behavioral management and care plans for clients.
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Delivered fast and friendly service to handle questions and service complaints.
- Maintained compliance by preparing accurate statements for governing agencies.
- Researched new initiatives or grant opportunities that could benefit the organization's programming efforts.
- Connected individuals with relevant community resources and coordinated referrals.
Case Manager
The Grove Of Berwyn
Berwyn
07.2021 - 04.2022
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Oversaw day-to-day activities of residents in The Grove Of Berwyn facility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Researched and analyzed community needs to determine program directions and goals.
Patient Coordinator
Edwards Elmhurst
08.2018 - 02.2022
- Verified insurance on a daily basis.
- Updated demographics.
- Handled data entry regularly.
- Communicated effectively with patients and staff.
- Organized and reviewed files.
- Handled transfer of files and updating documentation of files.
- Reviewed documents and updated files as necessary for physicians.
- Collected patients co payments.
ED Patient Access Coordinator
RUSH
01.2018 - 08.2018
- Collected and confirmed patient demographics and financial information.
- Obtained, verified, and entered into Epic insurance information from governmental and commercial payers.
- Determined patient's financial responsibility, collect payment and accurately completed receipts.
Imaging Scheduler
AMITA
10.2017 - 12.2017
- Gathered necessary demographic and clinical information from patient and enters into appropriate database and Meditech.
- Sought appropriate resources to resolve issues about the type, date or location of prescribed services.
- Scheduled patient services in a manner that most efficiently utilizes the patient's time and clinical resources.
- Worked closely with ancillary departments and physician's offices.
- Assisted with coordination of activities related to insurance pre-certification/authorization.
- Provided counseling to patient or patient's representative regarding pre-service requirements and instructions.
Case Manager
Aetna Better Health
Chicago
09.2015 - 03.2017
- Responsible for initial review and triage of Care Team tasks.
- Screened patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff, and coordinated the required services in accordance with the benefit plan.
- Monitored non-targeted cases for entry of appropriate discharge date and disposition.
- Identified and referred outlier cases (e.g., Length of Stay) to clinical staff.
- Utilized eTUMS and other Aetna systems to build, research, and enter member information, as needed.
- Coordinated and arranged for health care service delivery under the direction of nurse or medical director.
Education
No Degree - Health Administration
College of DuPage
Glen Ellyn, IL12.2024
Associate in Arts (A.A.) -
College of Dupage
Dupage12.2024
Some College (No Degree) - Nursing
South College
Knoxville, TNSkills
- Epic
- Cerner
- Meditech
- Patient Care Click
- Caseload Management
- Leadership
- Customer Service
- Conflict Resolution
- Collaboration
- Flexible & Adaptable
- Implementing Client Care Plans
- Case management
- Community outreach
- Canopy
- Greenway
Languages
Spanish
Professional
Certification
- CNA
- Mental Health Training
- CPR
Timeline
Community Health Worker
Oak Street Health
02.2024 - Current
Case Manager
The Grove Of Berwyn
07.2021 - 04.2022
Social Services Assistant
Meadowbrook Manor
02.2020 - 02.2023
Patient Coordinator
Edwards Elmhurst
08.2018 - 02.2022
ED Patient Access Coordinator
RUSH
01.2018 - 08.2018
Imaging Scheduler
AMITA
10.2017 - 12.2017
Case Manager
Aetna Better Health
09.2015 - 03.2017
No Degree - Health Administration
College of DuPage
Associate in Arts (A.A.) -
College of Dupage
Some College (No Degree) - Nursing
South College
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Kaitlynn RobisonKaitlynn Robison
Medical Assistant at Oak Street Health ClinicMedical Assistant at Oak Street Health Clinic
GRISELDA REYESGRISELDA REYES
Clinical Pharmacy Technician at Oak Street HealthClinical Pharmacy Technician at Oak Street Health
Jenifer JosephJenifer Joseph
Clinical Documentation Specialist at Oak Street HealthClinical Documentation Specialist at Oak Street Health
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast