Damariya Boose
Zion
Summary
Seeking a fulfilling position that would utilize my skill set and offer professional growth opportunities. I am an effective leader, proactive-listener, and a creative individual .
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inspector in Quality Assurance and Quality Control
Amcor Flexibles
11.2024 - Current
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
Package Handler
FedEx Ground
12.2023 - 01.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Deli Clerk
Jewel Osco
10.2022 - 12.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Shift Lead
Smoothie King
03.2023 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Buona Beef
01.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Behavioral Therapist
Apex
08.2022 - 10.2022
- Collaborated with multidisciplinary teams to create comprehensive, customized treatment plans for each client.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Conducted functional behavior assessments to identify triggers and develop effective intervention strategies.
- Developed strong relationships with school personnel, advocating for appropriate accommodations and services for clients within educational settings.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
Pre-Apprenticeship Program Leader
Quad County Urban League YouthBuild Program
04.2021 - 09.2021
- Completed NCCER Core Curriculum
- Assisted with constructing an ADA ramp for wheelchair bound residents.
- Learned financial literacy
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Sales Associate
Six Flags, Inc.
06.2021 - 08.2021
- Selling merchandise and running a stand by myself
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Popeyes crew member
Popeye's Restaurants
08.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High school diploma -
Zion-Benton Twnshp Hi School
Zion, IL06.2021
No Degree - Psychology
College of Lake County
Grayslake, IL05-2026
Skills
- Organizational skills
- Management
- Sales
- Customer service
- Behavioral Therapy
- Shift management
- Cash handling
- Typing
- Microsoft Excel
- Computer skills
- Microsoft Word
- Communication skills
- Front desk
- Food industry
- Food preparation
- Serving
- Food service
- Restaurant experience
- Cash register
- Heavy lifting
- Hospitality
- Assembly
Certification
- Flagger Certification
- OSHA 10
- NCCER Certification
- Forklift Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Inspector in Quality Assurance and Quality Control
Amcor Flexibles
11.2024 - Current
Package Handler
FedEx Ground
12.2023 - 01.2024
Shift Lead
Smoothie King
03.2023 - 11.2023
Cashier
Buona Beef
01.2023 - 05.2023
Deli Clerk
Jewel Osco
10.2022 - 12.2023
Behavioral Therapist
Apex
08.2022 - 10.2022
Sales Associate
Six Flags, Inc.
06.2021 - 08.2021
Pre-Apprenticeship Program Leader
Quad County Urban League YouthBuild Program
04.2021 - 09.2021
Popeyes crew member
Popeye's Restaurants
08.2020 - 04.2021
High school diploma -
Zion-Benton Twnshp Hi School
No Degree - Psychology
College of Lake County
Similar Profiles
Alexander WuestAlexander Wuest
Maintenance Technician at Amcor FlexiblesMaintenance Technician at Amcor Flexibles
Jerry HeinsJerry Heins
Continuous Improvement Manager at Amcor FlexiblesContinuous Improvement Manager at Amcor Flexibles
Isaac KlessigIsaac Klessig
Assistant Machine Operator at Amcor FlexiblesAssistant Machine Operator at Amcor Flexibles
Scott DoepkerScott Doepker
Extrusion Operator at Amcor FlexiblesExtrusion Operator at Amcor Flexibles
Bensaiah GrayBensaiah Gray
Machine Operator/Forklift Operator at Abatron INCMachine Operator/Forklift Operator at Abatron INC