DALLESA GREENE
Chicago
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With 5+years of experience in banking and customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Discover Card Financial Services
2022.08 - 2024.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled inbound customer chat conversations from various websites.
Ramp Agent
Dnata GSI
2019.08 - 2022.05
Ramp Agent
Total Airport Services
2017.08 - 2019.01
Teller
Barr Management Ltd
2012.12 - 2017.07
- Balanced currency, coin and checks
- Cash checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Organized, stocked and maintained teller window area
- Issued City and Plate Stickers Provided customer service in person and over phone.
- Executed wire transfers and account transfers.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Maintained balancing record with 98% rate of accuracy.
- Maintained daily bookkeeping report.
Education
High School Diploma -
Chicago Vocational Career Academy
2011
Skills
- People-oriented
- Fast learner
- Highly Dependable
- Cash handling expertise
- Team worker
- Able to multitask
- Highly adaptable
- Financial Management
- Payment processing
- Budgeting proficiency
- Tech Savvy
- Workforce Efficiency
- Microsoft Office
Timeline
Account Manager
Discover Card Financial Services
2022.08 - 2024.06
Ramp Agent
Dnata GSI
2019.08 - 2022.05
Ramp Agent
Total Airport Services
2017.08 - 2019.01
Teller
Barr Management Ltd
2012.12 - 2017.07
High School Diploma -
Chicago Vocational Career Academy
Similar Profiles
Brittney BussaBrittney Bussa
Lead Recovery Specialist at Discover Card Financial ServicesLead Recovery Specialist at Discover Card Financial Services
Marvin ColburtMarvin Colburt
Area Manager at Credit Card Fraud | Discover Financial ServicesArea Manager at Credit Card Fraud | Discover Financial Services
Ebony JettEbony Jett
Early Stage Collections Coach/Mentor at Discover Card ServicesEarly Stage Collections Coach/Mentor at Discover Card Services