DALLESA GREENE
Chicago
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With 5+years of experience in banking and customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Discover Card Financial Services
08.2022 - 06.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled inbound customer chat conversations from various websites.
Ramp Agent
Dnata GSI
08.2019 - 05.2022
Ramp Agent
Total Airport Services
08.2017 - 01.2019
Teller
Barr Management Ltd
12.2012 - 07.2017
- Balanced currency, coin and checks
- Cash checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Organized, stocked and maintained teller window area
- Issued City and Plate Stickers Provided customer service in person and over phone.
- Executed wire transfers and account transfers.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Maintained balancing record with 98% rate of accuracy.
- Maintained daily bookkeeping report.
Education
High School Diploma -
Chicago Vocational Career Academy
2011
Skills
- People-oriented
- Fast learner
- Highly Dependable
- Cash handling expertise
- Team worker
- Able to multitask
- Highly adaptable
- Financial Management
- Payment processing
- Budgeting proficiency
- Tech Savvy
- Workforce Efficiency
- Microsoft Office
Timeline
Account Manager
Discover Card Financial Services
08.2022 - 06.2024
Ramp Agent
Dnata GSI
08.2019 - 05.2022
Ramp Agent
Total Airport Services
08.2017 - 01.2019
Teller
Barr Management Ltd
12.2012 - 07.2017
High School Diploma -
Chicago Vocational Career Academy
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