Dalila Tovar
CHICAGO
Summary
Results-oriented Assistant Store Manager with a history of exceeding revenue and profit targets while effectively managing inventory shrinkage. Skilled in monitoring inventory levels, overseeing merchandising, and coordinating stock rotation to reduce obsolescence. Proven ability to enhance operational efficiency in customer-focused environments.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Claire’s
Cicero
10.2020 - 11.2022
- Assisted in daily store operations and team management.
- Trained and mentored new team members in customer service.
- Managed inventory control and restocking procedures effectively.
- Analyzed sales data to identify trends and improve performance.
- Resolved customer inquiries and complaints with professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Sales forecasting
Waitress Supervisor
Brasas
Cicero
08.2018 - 09.2020
- Supervised daily operations and ensured smooth service flow during peak hours.
- Trained new staff on menu details and customer service.
- Monitored food safety practices and maintained cleanliness standards in the dining area.
- Collaborated with kitchen staff to streamline order processing and delivery times.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Education
Morton East High School
Cicero, ILSkills
- Customer service
- Retail operations
- Conflict resolution
- Problem solving
- Adaptive leadership
- Goals and performance
- Customer experience
- New hire training
Languages
Spanish
Professional
Timeline
Assistant Store Manager
Claire’s
10.2020 - 11.2022
Waitress Supervisor
Brasas
08.2018 - 09.2020
Morton East High School