Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dalila Santiago

Human Resource Generalist
Chicago

Summary

Experienced with managing HR administrative tasks, including employee records and onboarding processes. Utilizes organizational and communication skills to support HR functions and improve efficiency.

Overview

14
14
years of professional experience
1
1
Certification
1
1
Language

Work History

Human Resources Supervisor

Koch Foods, JCG Inc.
04.2018 - 05.2025
  • Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
  • Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Inventory Control Clerk

Aspen
01.2016 - 12.2016
  • Maintained inventory count, tracked usage, and documented variances.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
  • Reduced stock shortages by maintaining accurate records of incoming and outgoing products.
  • Performed data entry and completed proper paperwork.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Assistant Manager

Rainbow Apparel
01.2011 - 12.2015
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Aspira Mirta Ramirez Computer Science High School
Chicago, United States
06-2012

Skills

Labor relations

Onboarding and orientation

Employee relations management

Adaptability and flexibility

Multitasking

Decision-making

Active listening

Organizational skills

Management support

Bilingual

Certification

HACCP

Timeline

HACCP

09-2024

Human Resources Supervisor

Koch Foods, JCG Inc.
04.2018 - 05.2025

Inventory Control Clerk

Aspen
01.2016 - 12.2016

Assistant Manager

Rainbow Apparel
01.2011 - 12.2015

Aspira Mirta Ramirez Computer Science High School

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Dalila SantiagoHuman Resource Generalist