Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalia Mady

Hanover Park

Summary

Dedicated and empathetic healthcare professional with a Bachelor's degree in Psychology and a strong background in direct patient care through roles as a Physical Therapy Technician and Pharmacy Technician. Experienced in supporting multidisciplinary teams, managing clinical tasks, and engaging with diverse patient populations. Brings a solid understanding of psychological principles, medication knowledge, and therapeutic communication. Passionate about contributing to mental health services by providing compassionate support, ensuring patient safety, and assisting with treatment goals in a clinical setting.

Overview

3
3
years of professional experience

Work History

Physical Therapy Technician

Duly
01.2023 - 01.2025
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
  • Prepared patients to meet with physical therapists.
  • Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
  • Assisted physical therapists in administering therapeutic treatments and exercises.

Pharmacy Technician

CVS Pharmacy
09.2021 - 06.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacists in medication management and patient consultations, enhancing service quality.

Education

Bachelor of Arts - Psychology

Benedictine University
05.2025

College of DuPage
05.2023

High School Diploma -

Bartlett High School
05.2021

Skills

  • Effective patient communication
  • Empathy and patient support
  • Anatomy Knowledge
  • Hot and cold therapy
  • Sanitation practices
  • Appointment Scheduling
  • Strategic planning
  • Multitasking
  • Data Entry and Documentation
  • Insurance Verification
  • Billing support

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Physical Therapy Technician

Duly
01.2023 - 01.2025

Pharmacy Technician

CVS Pharmacy
09.2021 - 06.2022

High School Diploma -

Bartlett High School

Bachelor of Arts - Psychology

Benedictine University

College of DuPage

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Dalia Mady