Dalia Contreras
Elgin,Il
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Advocate Aurora Health Care
02.2025 - Current
- Assisted in patient intake procedures, ensuring accurate data entry and documentation.
- Supported healthcare providers during examinations, enhancing patient comfort and engagement.
- Managed scheduling of appointments, contributing to efficient clinic operations.
- Prepared examination rooms by sterilizing instruments and restocking supplies for optimal readiness.
- Collaborated with team members to streamline workflows, improving overall service delivery efficiency.
- Responded promptly to patient inquiries, providing essential information and support to enhance satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Advocate Aurora Health Care
09.2024 - 02.2025
- Educated patients on treatment options and medication instructions, fostering understanding and compliance.
- Maintained electronic health records with precision, ensuring data integrity and confidentiality.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Patient Service Representative
Advocate Aurora Health Care
03.2023 - 09.2024
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Responded to patient inquiries, resolving issues efficiently to enhance satisfaction.
- Coordinated with medical staff to ensure seamless patient flow and communication.
- Managed insurance verification processes, ensuring accuracy in billing procedures.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Education
Graduate Certificate - Medical Assistant
Herzing University
Wisconsin Rapids, WI12-2024
High School Diploma -
Larking High School
Elgin03-2009
Skills
- Service excellence
- Accurate vital sign tracking
- Integrity in professional conduct
- Upholding confidentiality standards
- Supportive patient advocate
- Strategic issue resolution
- Dependable associate
- Responsive to changing circumstances
- Sensitive communication
- Venipuncture proficiency
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Advocate Aurora Health Care
02.2025 - Current
Medical Assistant
Advocate Aurora Health Care
09.2024 - 02.2025
Patient Service Representative
Advocate Aurora Health Care
03.2023 - 09.2024
Graduate Certificate - Medical Assistant
Herzing University
High School Diploma -
Larking High School