Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dajuan Portis

Chicago

Summary

Experienced service professional with 6+ years in hospitality and operations, skilled in communication, problem resolution, and system navigation. Proven ability to improve customer satisfaction metrics and deliver accurate, empathetic support across phone, email, and live chat channels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Hyatt Place Chicago
04.2024 - Current
  • Supervise front desk operations across phone, email, live chat, and in-person channels.
  • Resolve escalated issues with empathy and efficiency, boosting satisfaction scores.
  • Partner with teams to ensure seamless member/guest experiences.
  • Helped improve satisfaction survey results with 10–15% year-over-year gains.

Night Manager

Hyatt Place Chicago
11.2020 - 04.2024
  • Acted as primary contact overnight, resolving concerns via phone, in person, and live chat.
  • Escalated urgent issues and guided staff on service standards.
  • Audited reports with 99% accuracy in nightly reconciliations.

Night Auditor

Hyatt Place Chicago
09.2018 - 11.2020
  • Balanced guest support with accurate financial reporting.
  • Resolved late-night service issues quickly to protect satisfaction scores.
  • Maintained compliance with zero audit discrepancies for three years.

Front Desk Agent

The W City Center
10.2017 - 09.2018
  • Delivered service in a high-pressure environment via phone, live chat, and in-person.
  • Anticipated and resolved member/guest needs, contributing to loyalty.

Education

Associate of Science - Business

Wilbur Wright
Chicago, IL

Skills

  • Member & Customer Support (Phone, Email, Live Chat)
  • Problem Resolution & Escalation
  • Service-Oriented Communication
  • Quality Assurance & Metrics Tracking
  • Documentation & Accuracy
  • Team Collaboration & Peer Support

Certification

  • Opera PMS
  • Microsoft Office Suite
  • Hospitality Leadership Training
  • Conflict Resolution & Guest Recovery

Timeline

Front Desk Supervisor

Hyatt Place Chicago
04.2024 - Current

Night Manager

Hyatt Place Chicago
11.2020 - 04.2024

Night Auditor

Hyatt Place Chicago
09.2018 - 11.2020

Front Desk Agent

The W City Center
10.2017 - 09.2018

Associate of Science - Business

Wilbur Wright

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Dajuan Portis