Daivonne Lee
Chicago
Summary
Business consultant with track record of driving strategic initiatives and delivering impactful solutions. Adept at analyzing business processes, identifying growth opportunities, and implementing effective strategies. Strong focus on team collaboration and achieving results, with flexible approach to dynamic business environments. Skilled in project management, data analysis, and stakeholder engagement. Known for reliability and adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Unit Supply Specialist
United States Army Reserve
Atlanta, GA
12.2011 - 12.2019
- Analyzed and verified credit card transactions, unit expenses, and soldier account records through comprehensive reconciliation processes.
- Directed operations involving the receipt, storage, and issuance of supplies and equipment, ensuring meticulous accountability and preservation standards.
- Administered automated supply system to ensure accurate tracking of organizational equipment and prepared comprehensive supply documents.
- Directed inventory management processes, ensuring accuracy and compliance for sensitive items, cyclic and change of command inventories.
- Facilitated client communication, effectively representing organizational interests to external stakeholders.
- Conducted thorough data analysis and presented strategic recommendations to enhance decision-making for commanding officer and senior staff.
- Executed comprehensive management of supply transactions and requests, employing hand receipts and equipment transfer protocols alongside organizational clothing records.
- Executed meticulous tracking and documentation of weapons and sensitive items retrieved from and returned to secured vaults.
- Managed shipping and receiving operations, warehousing logistics, and procurement activities to maintain optimal inventory levels and streamline requisition processes.
- Coordinated and executed support initiatives focused on elevating satisfaction ratings for clients and soldiers.
- Executed meticulous management of account data, utilizing both manual forms processing and digital updates to maintain accuracy and currency.
- Conducted in-depth research and analysis to produce reports that support senior management in critical decision-making.
- Enhanced team productivity and operational efficiency by championing adherence to best practices and company policies.
- Streamlined budget documentation processes and monitored expenses to ensure effective financial management.
- Developed and maintained a structured coding framework for invoices and receipts, ensuring organized and searchable records.
- Reviewed data from account and service histories to pinpoint trends, facilitating improved problem prevention measures.
- Engaged with suppliers to ensure timely reconciliation of invoice payments.
- Achieved regulatory compliance by executing tasks with precision and maintaining rigorous safety standards.
- Engaged with vendors and customers to investigate and resolve discrepancies, enhancing overall service quality.
- Analyzed historical budget data to compile accurate budget figures.
- Evaluated financial statements and accompanying documentation to support informed decision-making.
- Analyzed financial data and prepared reports for upper management, emphasizing key performance indicators.
- Facilitated customer transactions by issuing receipts and managing refund, credit, or exchange requests.
- Generated comprehensive daily reports for management, summarizing call complaints, resolutions, order statuses, and escalations to enhance operational oversight.
- Conducted follow-up outreach via email and phone regarding online price quotes to clarify customer questions and drive sales completion.
- Assessed and resolved complaints by diagnosing problems, selecting optimal solutions, and facilitating timely adjustments.
- Collaborated with external entities to analyze discrepancies and develop actionable solutions.
- Facilitated training sessions for new personnel on company operations, policies, and services.
Traveling Desktop Support Technician
Apex Systems
Atlanta, GA
12.2016 - 10.2017
- Oversaw implementation and administration of advanced Microsoft technologies, guaranteeing proper setup of cables, operating systems, and software.
- Guided users in mastering hardware and software applications, demonstrating a commitment to professionalism and attentiveness during client engagements.
- Conducted comprehensive backups and restorations to maintain user data integrity, facilitating physical hardware deinstallation and installation with User State Migration Tools (USMT).
- Analyzed and rectified performance challenges to ensure seamless migration execution.
- Executed comprehensive monitoring and maintenance of hardware, software, and networks, ensuring reliable computing platform support for all military installations affiliated with Navy Marine Corps Intranet (NMCI).
- Conducted regular assessments of equipment inventory for deployments, adhering to organizational policies and enhancing operational efficiency.
- Facilitated migration of users from Windows 7 to Windows 10 to enhance system performance and security.
- Installing.
- Managed installation processes for computers and peripherals, establishing multiple monitor setups to improve user workflow and efficiency.
- Conducted regular maintenance and updates to ensure optimal performance of all PCs and associated peripherals and software.
- Streamlined teamwork processes to enhance efficiency, resulting in the successful attainment of daily quotas and deadlines.
- Conducted targeted training and provided consultation to end users, ensuring proficient operation of laptops and desktops after successful data migration.
- Handled customer communications through phone and email, focusing on swift and effective issue resolution.
- Facilitated timely resolution of customer technology incidents and requests, supporting operational excellence and service level agreement compliance.
- Demonstrated agility in learning new technologies and undertaking diverse tasks within fast-paced settings.
- Documented and communicated technical solutions in a user-friendly and professional manner.
Education
Doctor of Business Administration (DBA) - Corporate Consulting
Regent University
Virginia Beach, VA12-2028
MBA - Organizational Management; Business Analytics
Eastern University
PA12-2023
BBA - Business Administration & Accounting
Western Governors University
Salt Lake City, UT08-2022
Associate of Applied Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA08-2014
Skills
- Effective communication
- Organizational skills
- Supply chain management
- Accountability documentation
- Conflict resolution
- Analytical thinking
- Computer literacy
- Quality control
- Professionalism
- Critical thinking
- Problem-solving
- Teamwork and collaboration
Timeline
Traveling Desktop Support Technician
Apex Systems
12.2016 - 10.2017
Unit Supply Specialist
United States Army Reserve
12.2011 - 12.2019
Doctor of Business Administration (DBA) - Corporate Consulting
Regent University
MBA - Organizational Management; Business Analytics
Eastern University
BBA - Business Administration & Accounting
Western Governors University
Associate of Applied Science - Business Administration
Atlanta Metropolitan State College