Daisy Melin
South Elgin
Summary
Proactive individual focused on delivering high-quality patient-centered care. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Associates in Pediatrics
08.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Administrative Assistant
Melin Landscaping
06.2017 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Sales Associate
Goodwill
01.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Associate Of Applied Arts -
Elgin Community College
Elgin, IL05.2023
High School Diploma -
South Elgin High School
2019
Skills
- Professional demeanor
- Multi-tasking strength
- Exceptional interpersonal communication skills
- Infection control and aseptic procedures
- First aid and safety
- Direct patient care
- Bilingual in Spanish
- Emotionally supportive
- Customer service-oriented
- Self-motivated
- Collecting vital signs
- Patient care
Trained Caregiver
Provided direct care for brother including skills in
- tracheostomy changes and site care
- PEG tube management
- Vital signs assessment
- Wound care management
- Bathing and oral care
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Medical Receptionist
Associates in Pediatrics
08.2019 - Current
Sales Associate
Goodwill
01.2019 - 06.2019
Administrative Assistant
Melin Landscaping
06.2017 - Current
High School Diploma -
South Elgin High School
Associate Of Applied Arts -
Elgin Community College
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