Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daisy Jimenez

Carpentersville

Summary

Dynamic and detail-oriented professional with a proven track record at Advocate Good Shepherd Hospital. Skilled in patient care and customer service, I excel in teamwork and problem-solving. Recognized for enhancing patient comfort and safety while effectively documenting care. Adaptable and organized, I thrive in fast-paced environments, ensuring high-quality outcomes.

Overview

13
13
years of professional experience

Work History

PCT/HUC

Advocate Good Shepherd Hospital
04.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Patient Care Technician

St Catherine Hospital
03.2019 - 04.2021
  • Assisted nursing staff with patient monitoring and vital signs assessment.
  • Supported daily activities, ensuring patient comfort and safety during care routines.
  • Documented patient care activities accurately in electronic medical records system.
  • Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
  • Floated to partnering units to support with staffing shortages.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Certified Nursing Assistant

Symphony Of Crown Point
11.2018 - 02.2019
  • Assisted patients with daily living activities, promoting independence and comfort.
  • Monitored vital signs and documented changes in patient conditions effectively.
  • Collaborated with healthcare team to develop personalized care plans for patients.
  • Educated patients and families on health management techniques and post-care instructions.

Administrative Assistant

Opportunity Enterprises
10.2017 - 12.2018
  • Coordinated scheduling and maintained calendars for executive, ensuring effective time management.
  • Streamlined office operations by implementing new filing systems, enhancing document retrieval efficiency.
  • Managed communication between departments, ensuring collaboration and timely project updates.
  • Developed and maintained reports for clients to ensure proper accommodations for client hires.
  • Assisted in onboarding new employees, providing training with clients to ensure smooth transition.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Relations Specialist

IKEA
04.2012 - 03.2017
  • Enhanced customer satisfaction through effective communication and problem resolution strategies.
  • Developed training materials to improve team knowledge on product features and services.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
  • Logged call information and solutions provided into internal database.
  • Managed escalated customer concerns, ensuring timely resolutions and maintaining positive relationships.

Education

High School Diploma -

Dundee Crown High School
Carpentersville, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Organizational skills

Accomplishments

  • Achieved UCU worker of the year through effectively working well with others and

Languages

Spanish
Native or Bilingual

Timeline

PCT/HUC

Advocate Good Shepherd Hospital
04.2021 - Current

Patient Care Technician

St Catherine Hospital
03.2019 - 04.2021

Certified Nursing Assistant

Symphony Of Crown Point
11.2018 - 02.2019

Administrative Assistant

Opportunity Enterprises
10.2017 - 12.2018

Customer Relations Specialist

IKEA
04.2012 - 03.2017

High School Diploma -

Dundee Crown High School

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Daisy Jimenez