Daisjha Ball
Markham
Summary
Patient Service Rep and Medical Assistant skilled with years of experience in the healthcare field providing quality patient care, ensuring to following HIPPA guidelines. Strong compassionate team player recognized for positive, upbeat attitude, dependable, eager to problem solving and helping others and adapting to new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Health Advocate
Somatus Kidney Care
06.2024 - Current
- Engaged clients in health-related activities to enhance overall well-being.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Enhanced patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.
- Schedule Dr. Appointments, find providers, transportation, home health care for members.
- Collaborated between Doctors offices, and medical suppliers to provide scripts for medical supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed home visits with members obtaining vitals.
Patient Admitting Representative-ER
UChicago Medicine Ingalls Memorial
07.2023 - 12.2023
- Gathered demographic and insurance information to register and check in
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Collected payments and co-pays from patients
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly, obtaining signature consents.
- Facilitated patient education by providing information on hospital policies, procedures, and patient rights.
- Scanned patient and registration documentation into Epic system
Intake Specialist
Paragon Healthcare
01.2023 - 06.2023
- Collected, verified, recorded and processed client demographics, insurance copayments, and referral information.
- Assessed clients' needs and determined eligibility for intake services preparing patients for home infusion therapy IV medications.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Business Office Assistant
Piedmont Orthopedics
09.2022 - 01.2023
- Answer over 30 phone calls daily- scheduling patients for therapy, maintain and keep track of each therapist schedule
- Greet patients professionally and provide knowledgeable assistance, checking each patient in/out collecting any co payments and balances
- Follow procedures, documenting necessary information
- Verify benefits before each appointment
- Obtain authorizations and referrals
- Verify insurance
- Keep track of all patient co payments to the be closed out at the end of the day and assuring all money orders gets deposited to the bank
Medical Assistant
Southern Crescent Nephrology
08.2021 - 12.2022
- Performed clerical duties, answering 20+ phone calls, schedule patients for appointment.
- Check in 25+ patients daily.
- Obtain client medical history, medication information, symptoms allergies, chief complaint and vitals.
- Gather forms, insurance, and identification information to be seen.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Send Referrals, Create Lab Orders and Obtain authorizations.
- Schedule Ultrasounds
- Call in and fax pharmacy for prescription fills and refills.
- Check out Patient with patient visit summary, future appointment and lab order for next visit.
Medical Assistant
Advocate Medical Group-Endocrinology/Diabetes
09.2019 - 06.2021
- Obtained client medical history, medication information, symptoms and chief complaint.
- Directed patients to exam rooms, collecting vitals.
- Tested and recorded blood glucose levels.
- Sanitized and restocked each room after each patient.
- Performed clerical duties filing back charts, calling to set and verify patient appointments.
- Assisted 30 + patients a day.
Release of Information
Midwest Medical Records Association Inc.
01.2019 - 07.2019
- Answered over 30+ phone calls from attorneys, insurance companies and patients requesting patient medical records.
- Scanned request, processing and issuing medical files to patients and agencies according to laws and regulations with HIPPA, keeping all patient records confidential and protected with a turnaround time of 5-7 business days
- Print and fax patient reports to Doctors as needed.
Education
Medical Assistant Diploma - Medical Assisting
Fortis College
Smyrna, GA11.2016
Skills
- Data Entry
- Front office administration
- Intake Assessment
- Customer service
- Critical Thinking Skills
- Insurance Verification
- Patient Scheduling
- Microsoft Office
- Medical Records Review
- Patient health Advocate
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Health Advocate
Somatus Kidney Care
06.2024 - Current
Patient Admitting Representative-ER
UChicago Medicine Ingalls Memorial
07.2023 - 12.2023
Intake Specialist
Paragon Healthcare
01.2023 - 06.2023
Business Office Assistant
Piedmont Orthopedics
09.2022 - 01.2023
Medical Assistant
Southern Crescent Nephrology
08.2021 - 12.2022
Medical Assistant
Advocate Medical Group-Endocrinology/Diabetes
09.2019 - 06.2021
Release of Information
Midwest Medical Records Association Inc.
01.2019 - 07.2019
Medical Assistant Diploma - Medical Assisting
Fortis College
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