Daija Mccoy
Chicago
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Potbelly's Sandwich Shop
05.2023 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Generated new business leads through targeted marketing campaigns and networking initiatives.
Restaurant General Manager
Taco Bell
02.2019 - 06.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained facility and grounds to present positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Executive Chef
The Goddard School
07.2019 - 12.2019
- Menu Planning for full calendar year with holiday/ school celebrations included.
- Maintained clean, neat and well-sanitized kitchen.
- Upheld high levels of customer satisfaction by communicating effectively with parents regarding their children's dietary preferences and concerns.
- Coached junior chefs on cooking techniques and performance strategies.
- Planned and taught appropriate cooking activities for each age groups.
- Established the daycare's reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children's tastes.
- Facilitated smooth operations during events at the daycare center, providing catering services for parties or other gatherings as needed.
- Streamlined mealtime processes by developing and implementing efficient cooking routines and schedules.
- Ensured compliance with local health regulations through regular inspections and maintaining accurate records of food handling practices.
- Managed inventory effectively, ordering supplies in a timely manner while staying within budget constraints.
Catering Chef
Franciscan Hospital
04.2017 - 12.2018
Dietary Cook
St. Bernard Hospital
10.2015 - 04.2017
Bakery Assistant
Mariano's Fresh Market
02.2014 - 02.2016
Cake Design/Event Decorator
The Treat Boutique Bakery
05.2012 - 01.2014
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN05-2019
Associates in Applied Science - Culinary Arts
Washburne Culinary & Hospitality Institute
Chicago, IL05.2016
Skills
- Operations management
- Inventory management
- Staff scheduling
- Sanitation standards
- Employee retention
- Recruitment and Hiring
- Labor and food cost control
- Purchasing
- Menu development
- POS system
- Performance improvement
- Catering coordination
Certification
- Certified Food Protection Management, 09/01/19, Present, L2sc-2-o18748- Test B20
- ServSafe Food Handler, 01/12/22, 01/12/27, 21623374
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Restaurant General Manager
Potbelly's Sandwich Shop
05.2023 - 06.2024
Executive Chef
The Goddard School
07.2019 - 12.2019
Restaurant General Manager
Taco Bell
02.2019 - 06.2023
Catering Chef
Franciscan Hospital
04.2017 - 12.2018
Dietary Cook
St. Bernard Hospital
10.2015 - 04.2017
Bakery Assistant
Mariano's Fresh Market
02.2014 - 02.2016
Cake Design/Event Decorator
The Treat Boutique Bakery
05.2012 - 01.2014
Bachelor of Science - Hospitality And Tourism Management
Purdue University
Associates in Applied Science - Culinary Arts
Washburne Culinary & Hospitality Institute
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