Dai Zheng
Downers Grove
Summary
Results-oriented manager with over six years of experience in customer service and team collaboration. Skilled in transaction processing, staff scheduling, and maintaining operational efficiency. Eager to contribute to a dynamic team environment that values flexibility and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk
LA Fitness
Downers Grove
05.2025 - 08.2025
- Act as the first point of contact for members and visitors, directing inquiries to the appropriate teams.
- Process memberships, payments and account updates efficiently using the club’s management system.
- Contact members to resolve outstanding balances through Electronic Funds Transfer (EFT) arrangements.
- Support daily front-desk operations by performing administrative tasks and keeping the reception area organized.
Manager
Royal New Buffet
Downers Grove
01.2019 - 05.2025
- Developed and managed employee schedules, ensuring full shift coverage and compliance with all protocols.
- Handled incoming customer inquiries via phone and in-person, providing prompt and courteous support to enhance customer experience.
- Oversaw facility cleanliness and inventory restocking, ensuring a safe and welcoming dining environment for guests.
- Provided table service—taking orders, delivering food, and responding to guest requests—to ensure high levels of customer satisfaction.
- Executed transactions for customers and vendors at the point of sale.
Education
Bachelor of Science - Mechanical Engineering
Northern Illinois University
DeKalb, IL05-2027
Skills
- Customer service
- Appointment management
- Communication strategies
- Effective Communication
- Team Collaboration
- Flexibility
- Problem Analysis
- Equipment Maintenance
- Technical Documentation
- Food Safety
- Management
- EFT
Certification
- ServSafe Food Protection Manager — National Restaurant Association — Issued: May 2024 • Expires: May 2029
- Illinois Food Allergens Course — StateFoodSafety (ANSI-Accredited), Issued May 2024 — Expires May 2027
Timeline
Front Desk
LA Fitness
05.2025 - 08.2025
Manager
Royal New Buffet
01.2019 - 05.2025
Bachelor of Science - Mechanical Engineering
Northern Illinois University