Shayd Duncan
Chicago
Summary
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Costumer Service/ E-commerce Team Trainer
Whole Foods Market
Chicago
2025.07 - Current
- Developed and implemented training materials to enhance the onboarding process for new e-commerce team members.
- Facilitated daily team meetings to improve communication and address operational challenges within the customer service department.
- Assisted in the creation of workflow documentation, ensuring all team members understood standard operating procedures.
- Collaborated with management to identify training needs, ensuring all team members received necessary skill development.
- Monitored team performance metrics and provided feedback to improve customer satisfaction and operational efficiency.
Cashier
Whole Foods Market
Fayetteville
2024.12 - 2025.07
- Processed customer transactions efficiently while maintaining accuracy in handling cash, credit, and debit payments.
- Assisted customers in locating products and provided knowledgeable recommendations to enhance their shopping experience.
- Maintained cleanliness and organization of the checkout area, ensuring a welcoming environment for customers.
- Engaged with customers actively to build rapport, leading to increased trust and repeat business within the community.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Whole Foods Market
Chattanooga
2023.02 - 2024.02
- Processed customer transactions efficiently while maintaining accuracy in handling cash, credit, and debit payments.
- Assisted customers in locating products and provided knowledgeable recommendations to enhance their shopping experience.
- Maintained cleanliness and organization of the checkout area, ensuring a welcoming environment for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Shift Leader
Sodexo
Tahlequah
2022.01 - 2023.01
- Monitored inventory levels and coordinated supply orders, ensuring timely restocking and minimizing disruptions in service.
- Trained and mentored team members on operational standards and safety protocols, enhancing workflow efficiency and compliance.
- Oversaw daily operations, ensuring adherence to quality standards and improving service delivery through effective team management.
- Monitored beverage preparation standards to ensure consistency and adherence to quality specifications.
- Mentored junior staff in coffee brewing techniques, resulting in improved product knowledge and customer satisfaction.
- Assisted in the development of standard operating procedures, improving workflow efficiency and training effectiveness.
Sales Associate
Russell Cellular Verizon Wireless
Tahlequah
2020.12 - 2022.01
- Assisted customers in selecting mobile devices and accessories, enhancing overall customer satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy in sales and inventory management to minimize discrepancies.
- Collaborated with team members to achieve sales targets, contributing to a positive and motivating environment.
- Demonstrated in-depth knowledge of product features and promotions, effectively educating customers on options available.
- Resolved customer inquiries and complaints promptly, maintaining a focus on customer satisfaction and retention.
Cashier
Harps Foods
Lincoln
2018.05 - 2019.10
- Processed customer transactions efficiently while maintaining accuracy in handling cash, credit, and debit payments.
- Assisted customers in locating products and provided knowledgeable recommendations to enhance their shopping experience.
- Maintained cleanliness and organization of the checkout area, ensuring a welcoming environment for customers.
Education
Sequoyah High School
Tahlequah, OKSkills
- Customer service
- Team training
- Performance monitoring
- Workflow documentation
- Operational efficiency
- Problem resolution
- Onboarding processes
- Employee mentoring
- E-commerce operations
- Customer satisfaction
Certification
- Whole Food’s Market Culture Champion
Timeline
Costumer Service/ E-commerce Team Trainer
Whole Foods Market
2025.07 - Current
Cashier
Whole Foods Market
2024.12 - 2025.07
Cashier
Whole Foods Market
2023.02 - 2024.02
Shift Leader
Sodexo
2022.01 - 2023.01
Sales Associate
Russell Cellular Verizon Wireless
2020.12 - 2022.01
Cashier
Harps Foods
2018.05 - 2019.10
Sequoyah High School