Megan Jesse
University of Illinois Chicago
Chicago,IL
2
Certifications
11
years of professional experience
Organized and detail-oriented professional with experience in facilities coordination, operations management, and project management within the University of Illinois System, complemented by a background in client relationship management and financial services. CAPM-certified, with demonstrated experience coordinating maintenance requests, space assignments, access management, equipment and furniture moves, and departmental projects. Proven ability to manage competing priorities, support operational efficiency, and take on increasing levels of responsibility through strong organizational, problem-solving, and collaboration skills.
Work History
Program Assistant
2 Years 8 Months- Supervise seven student employees and assign tasks to support departmental operations.
- Coordinate facilities requests from submission through resolution, tracking outstanding issues and collaborating with facilities staff to troubleshoot and resolve problems.
- Oversee front office operations and provide administrative support to faculty, staff, pharmacists, residents, and students.
- Coordinate relocation activities for renovations, including occupant communication, moving supplies, temporary storage, and return to renovated space.
- Manage property records in FABWeb, support biennial inventory, coordinate event and seminar logistics, and maintain inventory and task tracking systems.
Loan Partner
4 Months- Coordinated the mortgage department’s CRM transition, aligning customization and rollout support.
- Led CRM implementation across the mortgage department, coordinating customization, data security requirements, and adoption.
- Evaluated team workflows and implemented process improvements to strengthen productivity and day-to-day execution.
- Originated and advised on complex loan products while maintaining adherence to regulatory standards and lending requirements.
Partner Account Manager
5 Months- Managed a pipeline of clients and third-party real estate agents from initial onboarding through home closing.
- Coordinated onboarding for prospective clients and third-party real estate agents into a customized mortgage program.
- Met with 30+ clients per week to advise on complex mortgage products as a licensed loan officer.
Mortgage Loan Officer
2 Months- Advised prospective clients on mortgage product options and explained tradeoffs to support informed decisions.
- Maintained active licensure across three states and monitored compliance requirements throughout the role.
- Built client-facing email templates that improved message consistency and reduced ad hoc drafting.
Mortgage Loan Production Manager
1 Year 6 Months- Guided prospective clients through credit repair options and loan-readiness steps to strengthen application quality.
- Managed email communications for 10+ clients per week to ensure proper documentation was collected for mortgage applications.
- Coordinated inbox follow-up and status updates with real estate agents to keep communication timely and organized.
- Used Microsoft Excel to track mortgage processing details and support consistent reporting across the team.
Personal Banker
5 Months- Monitored safe and ATM operations to maintain security and align with regulatory safety standards.
- Processed 100+ personal and business financial transactions per week with consistent attention to accuracy and compliance.
- Completed personal account applications and followed up with clients through email and phone to keep requests moving.
Office Administrator
1 Year 7 Months- Recorded minutes for interdepartmental meetings, capturing action items and follow-up details for department leadership.
- Prepared presentation materials for the Dean, organizing content for department meetings and stakeholder updates.
- Managed course scheduling and departmental waitlists for 75+ courses, keeping enrollment changes organized and communication timely.
Education
Bachelor's - Accounting
Skills
Administrative + Front Office Operations
Facilities Coordination
Inventory Management
Asset & property management
Renovation coordination
Office relocation coordination
Certification
Certified Associate in Project Management (CAPM)
Timeline
Program Assistant
University of Illinois Chicago
02.2024 - CurrentRead More
Loan Partner
Waterman Bank
06.2022 - 10.2022Read More
Partner Account Manager
Flyhomes
11.2021 - 04.2022Read More
Mortgage Loan Officer
Flyhomes
08.2021 - 10.2021Read More
Mortgage Loan Production Manager
Legends Bank
01.2020 - 07.2021Read More
Personal Banker
Legends Bank
08.2019 - 01.2020Read More
Office Administrator
Fresno City College
11.2015 - 06.2017Read More
University of Arizona
Bachelor's from Accounting
Read More