Demetrious Leachman
Chicago
Summary
People-oriented and effective in successfully executing new initiatives. Committed to creating a workplace culture that is consistent with the organization's mission and values. Looking for a new role where hard work and dedication will be highly valued. Fast learner and always looking for new ways and areas to grow in.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
GameStop
11.2020 - 09.2025
- Led daily operations, ensuring exceptional customer service and efficient store management.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Developed sales strategies, enhancing product visibility and driving revenue growth through targeted promotions.
- Oversaw visual merchandising standards, creating appealing displays that improved customer engagement and sales conversion rates.
- Managed budgeting processes, controlling expenses while maintaining operational efficiency and profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Shift Leader
Walgreen Co
05.2010 - Current
- Allocated tasks to employees on a daily basis and monitored activity and task completion.
- Performed numerous of quality control inspections per per day to achieve defect rating.
- Trained newly hired employees on store equipment and and created training manual for all Customer Service Associates to use as reference guide.
- Complied with all company safety procedures, policies and regulations to promote a safe working environment.
- Supervised successful team of 20 plus CSA's by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Mentored team members on techniques necessary to complete job tasks.
- Participated in daily shift exchanges to coordinate tasks and handle special needs.
Warehouse Worker
Auto Zone
01.2015 - 11.2015
- Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
- Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Opened and closed dock doors.
- Accurately staged and sorted products for loading.
- Recorded unit quantities and handled or moved materials with safety equipment.
- Ensured damaged products were identified and removed when received.
- Stacked cardboard boxes and pallets.
- Effectively communicated with all levels of staff and management.
- Remained flexible to the scheduling needs of the business, including evening and weekend shifts.
- Maintained a clean and safe work area.
- Followed verbal and written directions with accuracy.
Medical Assistant Extern
Concentra Immediate Care
06.2013 - 11.2013
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Sterilized medical instruments as needed.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Ensured patient services were entered in records with high accuracy.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Escorted patients to examination rooms and prepared for physician exams.
- Positioned patients for optimal comfort before procedures.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Monitored patient stability by checking vital signs and weight.
- Measured urine specimens and delivered to laboratory.
- Charted all patient services in records with high accuracy.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
- Tested patients' blood glucose levels.
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
Electrician Student and Metal/Plastic Programmer
Jane Adams
03.2008 - 05.2010
- Learned how electrical circuit board work during after school work program.
- Learned how to code for metal and plastic design building.
Summer Camp Leader
Brands Park District
06.2009 - 08.2009
- Assisted campers with behavior issues and helped children open up and bond with new friends.
- Met with parents and briefed on all activities arranged for the camp.
- Implemented arts and crafts activities and supervised art sessions at camp.
- Inspected the cleanliness and hygiene of the camp area.
- Set up equipment, tested microphone and selected music prior to each class.
- Led clients and groups of all ages through personal workouts and skill development training.
- Arrived on time, prepared and attentive for every training appointment.
- Promoted club programs, products and services to participants.
- Prepared teaching area for each class and returned all equipment to storage at the end of class.
Education
Bachelor of Science - Criminal Justice
Maryville University of Saint Louis
St. Louis, MO04-2029
Nursing
Malcolm X College
Chicago, ILUniversity of Illinois at Chicago
Chicago, ILMedical Assistant
Everest College
Melrose Park, IL2013
High School Diploma -
Lakeview High School
Chicago, IL2010
Skills
- Speaking clearly
- Reporting skills
- Processing payment
- Problem resolution ability
- Team supervision
- Issue resolution
- Adaptive team player
- Resolution-oriented
- Inventory and merchandising knowledge
- Organized
- Cheerful and energetic
- Promotional support
- Flexible scheduling
- Employee scheduling
- Dependable and reliable
- Strong communication skills
- Store planning and design
- Staff training and development
- Store maintenance
- Display design
- Excellent multi-tasker
- Inventory control procedures
- Detail-oriented
- Effective team player
- Cash handling accuracy
- Organizational strengths
- Loss prevention
- Time management
- High-energy attitude
Certification
- CPR certified through American Heart Association
- O.S.H.A Certified
- Medical Assistant Graduation Certification
- Customer Service Representative Certificate
Timeline
Store Manager
GameStop
11.2020 - 09.2025
Warehouse Worker
Auto Zone
01.2015 - 11.2015
Medical Assistant Extern
Concentra Immediate Care
06.2013 - 11.2013
Shift Leader
Walgreen Co
05.2010 - Current
Summer Camp Leader
Brands Park District
06.2009 - 08.2009
Electrician Student and Metal/Plastic Programmer
Jane Adams
03.2008 - 05.2010
Nursing
Malcolm X College
University of Illinois at Chicago
Medical Assistant
Everest College
High School Diploma -
Lakeview High School
Bachelor of Science - Criminal Justice
Maryville University of Saint Louis
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