Cynthia Torres

• Managed daily office operations and ensured smooth workflow across departments.
• Coordinated meetings, schedules, and travel arrangements for team members.
• Supervised administrative staff and delegated tasks to optimize productivity.
• Developed and maintained filing systems to enhance document organization.
• Oversaw inventory management and ordered office supplies as needed.
• Trained new employees on office protocols and software usage effectively.
• Implemented office policies and procedures to improve operational efficiency.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Case management Reviewed files and records to obtain information and respond to requests.
• Organized company events including holiday parties, team building activities .

Assisting attorneys with legal research, document drafting, and case preparation.

Handling billing, accounts payable/receivable, and potentially contributing to budget management.

Acting as a bridge between attorneys and paralegals, communicating information and resolving issues.

Assisting attorneys with legal research, document drafting, and case preparation.

Supervising paralegals, assigning work, monitoring deadlines, and resolving conflicts.

• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Targeted accounts at senior and executive levels and secured funding for future initiatives.
• Educated and worked with clients on ROI terms to find accurate solutions.
• Worked with clients and finance companies to find optimal solutions for retirement plans
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
• Fostered positive business relationships to promote continued interest in Life Insurance & retirement products and services.

• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Scrubbed data for errors and made corrections to maintain clean records.
• Managed thousands of data files across 8 systems to provide Dept of Veteran Affairs with real-time information.
• Sent completed entries for evaluation and final approval.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Increased data entry efficiency by 95% through streamlined processes.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Entered data into [Type] system according to formatting standards.
• Identified data entry errors and reported to necessary departments.
• Maintained ongoing communication with relevant departments to confirm accurate data delivery.