Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Shanklin

Schaumburg

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Housekeeper

Northwestern Memorial Hospital
05.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Customer Service Associate

Menards
09.2015 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Welcomed customers and helped determine their needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.

Home Care Provider

The Oaks at Bartlett
03.2021 - 05.2023
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.

Housekeeper

Staybridge Suites Hotel
02.2018 - 12.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Cashier/Crew Member

Einstein Bagels
04.2000 - 04.2015
  • Accurately handled cash register transactions while providing excellent customer service.
  • Resolved customer complaints independently or with aid of supervisor.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Wendell Phillips
Chicago, IL
06.1989

Skills

  • Hospitality and Accommodation
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Guest Satisfaction
  • Quality Assurance

Timeline

Housekeeper

Northwestern Memorial Hospital
05.2023 - Current

Home Care Provider

The Oaks at Bartlett
03.2021 - 05.2023

Housekeeper

Staybridge Suites Hotel
02.2018 - 12.2020

Customer Service Associate

Menards
09.2015 - Current

Cashier/Crew Member

Einstein Bagels
04.2000 - 04.2015

High School Diploma -

Wendell Phillips
Cynthia Shanklin