Cynthia Shanklin
Schaumburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Housekeeper
Northwestern Memorial Hospital
05.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Associate
Menards
09.2015 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
Home Care Provider
The Oaks at Bartlett
03.2021 - 05.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
Housekeeper
Staybridge Suites Hotel
02.2018 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cashier/Crew Member
Einstein Bagels
04.2000 - 04.2015
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Wendell Phillips
Chicago, IL06.1989
Skills
- Hospitality and Accommodation
- Understanding Customer Needs
- Customer Service and Assistance
- Guest Satisfaction
- Quality Assurance
Timeline
Housekeeper
Northwestern Memorial Hospital
05.2023 - Current
Home Care Provider
The Oaks at Bartlett
03.2021 - 05.2023
Housekeeper
Staybridge Suites Hotel
02.2018 - 12.2020
Customer Service Associate
Menards
09.2015 - Current
Cashier/Crew Member
Einstein Bagels
04.2000 - 04.2015
High School Diploma -
Wendell Phillips
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