Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Housekeeper
Northwestern Memorial Hospital
05.2023 - Current
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Associate
Menards
09.2015 - Current
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Welcomed customers and helped determine their needs.
Worked with floor team and managers to meet wide range of customer needs.
Stocked, tagged and displayed merchandise as required.
Home Care Provider
The Oaks at Bartlett
03.2021 - 05.2023
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
Housekeeper
Staybridge Suites Hotel
02.2018 - 12.2020
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Cashier/Crew Member
Einstein Bagels
04.2000 - 04.2015
Accurately handled cash register transactions while providing excellent customer service.
Resolved customer complaints independently or with aid of supervisor.
Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Wendell Phillips
Chicago, IL
06.1989
Skills
Hospitality and Accommodation
Understanding Customer Needs
Customer Service and Assistance
Guest Satisfaction
Quality Assurance
Timeline
Housekeeper
Northwestern Memorial Hospital
05.2023 - Current
Home Care Provider
The Oaks at Bartlett
03.2021 - 05.2023
Housekeeper
Staybridge Suites Hotel
02.2018 - 12.2020
Customer Service Associate
Menards
09.2015 - Current
Cashier/Crew Member
Einstein Bagels
04.2000 - 04.2015
High School Diploma -
Wendell Phillips
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