Cynthia Segura
Chicago
Summary
Innovating professional with a background in brand development and customer relationship management. Skilled in creating promotional campaigns and managing multi-campus branding efforts, committed to delivering impactful solutions that align with business objectives.
Overview
12
12
years of professional experience
Work History
Assistant
Ovitsky Vision Care
Chicago
04.2025 - Current
- Managed patient scheduling and appointment confirmations for seamless clinical visits.
- Maintain accurate patient records in electronic health systems.
- Assist patients in choosing glasses.
- Handle confidential information with discretion and integrity.
Collegiate Brand Advisor
Club Colors
Hoffman Estates
06.2022 - 07.2024
- Responded promptly to customer inquiries regarding their branding needs.
- Managed 14 Campuses/Bookstores with strict licensing guidelines and branding procedures.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Built Relationships and increased client satisfaction.
Sales Support Specialist
Empire Cooler
Chicago
11.2021 - 06.2022
- Managed multiple projects simultaneously while meeting strict deadlines and contracts.
- Assisted customers to foster positive experiences.
- Supported 7 Account Executives in the following states: Illinois, Wisconsin, and Texas
- Worked internally with our purchasing department and installation manager to ensure every project met the clients expectations.
Sales/Inside Sales Support Specialist
Triantan CCC, LLC
Itasca
09.2019 - 02.2021
- Maintained accurate sales forecasting reports.
- Facilitated communication between sales, marketing, and product development teams to align strategies.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Demonstrated potential cost reductions by recommending process improvements.
Quality Assurance Analyst
Coverdell
Chicago
04.2014 - 09.2018
- Participated in continuous improvement initiatives to enhance product quality and team performance.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Developed process improvements to enhance overall data quality.
- Participated in daily team meetings by providing status updates on projects assigned.
Education
CNA - Certified Nursing Assistant - Nursing
Samland Institute
Park Ridge, IL09-2009
High School Diploma -
East Leyden High School
Franklin Park, IL05-2008
Skills
- Customer relationship management
- Organization skills
- Communication strategy
- Problem solving
- Strategic thinking
- Partnership management
- Brand development
- Creative direction
- Fluent in Spanish
- Professional demeanor
Timeline
Assistant
Ovitsky Vision Care
04.2025 - Current
Collegiate Brand Advisor
Club Colors
06.2022 - 07.2024
Sales Support Specialist
Empire Cooler
11.2021 - 06.2022
Sales/Inside Sales Support Specialist
Triantan CCC, LLC
09.2019 - 02.2021
Quality Assurance Analyst
Coverdell
04.2014 - 09.2018
CNA - Certified Nursing Assistant - Nursing
Samland Institute
High School Diploma -
East Leyden High School