Cynthia Sabel Brnusak
Streamwood,IL
Summary
Dynamic Customer Service and EDI specialist with a proven track record in order management, inventory coordination, and electronic data interchange within the manufacturing and consumer goods sectors. Expertise in resolving complex challenges and streamlining processes consistently leads to enhanced operational efficiency and accuracy. Strong collaborator, adept at supporting cross-functional teams to drive exceptional customer satisfaction and deliver results that exceed expectations. Committed to leveraging extensive industry knowledge to contribute to organizational success and foster lasting client relationships.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Little Lady Food dba Miracapo Pizza
Elk Grove Village, IL
11.2015 - Current
- Lead customer service operations, addressing inquiries, resolving issues, and ensuring high client satisfaction.
- Manage order processing from entry through billing with strong accuracy and timeliness.
- Set up and maintain EDI for new and existing customers.
- Track inventory levels for all customers; collaborate with Account Managers to forecast demand and maintain required stock levels.
- Enter and manage all production orders to support manufacturing schedules.
Customer Service Lead
Little Lady Food
Elk Grove Village, IL
03.2009 - 10.2013
- Managed customer service activities, addressing questions, concerns, and order processing.
- Tracked inventory levels for major customers and collaborated with planners and schedulers to maintain adequate forecast levels.
- Supported improvements in customer service and order accuracy.
EDI Coordinator / Analyst
Handi Foil
Wheeling, IL
10.2013 - 11.2015
- Analyzed transaction flows and system interfaces, partnering with programmers to implement improvements.
- Troubleshot and resolved EDI processing errors to maintain seamless operations.
- Audited daily EDI processes to ensure accuracy, completeness, and timely documentation.
- Collaborated with internal teams and external customers to understand requirements and develop EDI solutions.
- Coordinated setup of new trading partners and supported new and existing transaction sets.
- Developed and administered EDI processes to improve efficiency and reliability.
Customer Service / Natural Promotion Coordinator
Signature Specialty Sales & Marketing
Westmont, IL
04.2007 - 09.2008
- Provided customer service support for Vendors A & B, including order processing and commission application.
- Prepared promotional forms for approximately 40 natural-side vendors (CAP Central, UNFI, Whole Foods Market).
- Updated and maintained spreadsheets from stores, ensuring accuracy and distribution to sales representatives.
EDI Analyst
Unilever
Lisle, IL
10.2004 - 03.2007
- Collaborated with vendors, IT, trading partners, and internal teams to define and implement EDI requirements.
- Set up new EDI trading partners and provided technical support for EDI applications, mappings, and interfaces.
- Researched, tracked, and resolved EDI issues, including transmission and mapping errors.
- Served as EDI lead on multiple projects and coordinated with VAN providers to resolve transmission issues.
- Monitored daily EDI operations and analyzed transaction files to identify and correct errors.
- Supported interface processes between SAP and Gentran.
EDI Specialist, West Central Region
Advantage Sales and Marketing
Arlington Heights, IL
08.1998 - 10.2004
- Managed EDI operations, ensuring timely transmissions and resolving issues.
- Set up new trading partners and modified maps as needed.
- Interfaced with network providers and trading partners to coordinate EDI documentation.
- Supported 19 East and West Central regions with Becton Schantz software, order processing, and EDI troubleshooting.
- Assisted with entering new clients, customers, pricing, and product information.
Education
High School Diploma -
Round Lake High School
Skills
- Customer Service Leadership
- EDI Coordination & Troubleshooting
- Order Processing & Billing
- Inventory Tracking & Forecasting Support
- Cross-Functional Collaboration
- Business Central
- SAP
- Retail Link
- 10-Key by Touch
- Adherence to high customer service standards
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Excellent time management skills
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridSalary Range
$99000/yr - $200000/yrTimeline
Customer Service Manager
Little Lady Food dba Miracapo Pizza
11.2015 - Current
EDI Coordinator / Analyst
Handi Foil
10.2013 - 11.2015
Customer Service Lead
Little Lady Food
03.2009 - 10.2013
Customer Service / Natural Promotion Coordinator
Signature Specialty Sales & Marketing
04.2007 - 09.2008
EDI Analyst
Unilever
10.2004 - 03.2007
EDI Specialist, West Central Region
Advantage Sales and Marketing
08.1998 - 10.2004
High School Diploma -
Round Lake High School