Cynthia Perdun

Customer Service Representative

Systemax

Springfield

06.2012 - 12.2019

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided accurate information about products and services to customers.
Conducted regular follow-up calls with customers after resolving their issues.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.
Identified opportunities for upselling additional products or services based on customer needs.
Maintained a high level of professionalism when dealing with difficult customers.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Provided exceptional customer service to ensure customer satisfaction.
Resolved customer complaints promptly and efficiently.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Developed strong relationships with customers by providing personalized assistance and support.
Answered inbound calls, chats and emails to facilitate customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Took special orders in person and over telephone, generating additional revenue every month.
Updated system with order specifics and customer details, preferences, and billing information.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Supported sales team members to drive growth and development.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Conferred with customers by telephone or in person to provide information about products or services and take orders.

Summary

Overview

Work History

Morning Stocker

Customer Service Representative

Education

High School Diploma -

Skills

Timeline

Morning Stocker

Customer Service Representative

High School Diploma -

Similar Profiles

Nathan MejiaNathan Mejia

Janysha FergusonJanysha Ferguson

Blake WilsonBlake Wilson

Lauri BurkeLauri Burke

Jake MathenyJake Matheny