Cynthia Hikes-Dearing
Office Assistance
Calumet City
Summary
Accomplished Office Assistant at Housing Authority Of Cook County, adept in office administration and customer service. Enhanced efficiency through innovative filing systems and improved closing procedures at Castaways Lanes, leading to increased accuracy in cash handling. Known for a positive attitude and proficiency in data entry, consistently elevating operational effectiveness and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Office Assistant
Housing Authority Of Cook County
01.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Closing Manager
Castaways Lanes
01.2006 - 02.2014
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Oversaw preparation and finalization of all closing documents, ensuring accuracy and legality.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Education
No Degree - Accounting And Finance
Chicago City Wide Collage
30 East Lake Chicago Il 60601 05.2001 -
High School Diploma -
Englewood High
6201 South Stewart 05.2001 -
Skills
Office administration
Data entry
Customer service
Administrative support
File maintenance
Positive attitude
Mail handling
Clerical support
Office management
Bookkeeping
Front office management
Documentation and reporting
Timeline
Office Assistant
Housing Authority Of Cook County
01.2021 - Current
Closing Manager
Castaways Lanes
01.2006 - 02.2014
No Degree - Accounting And Finance
Chicago City Wide Collage
05.2001 -
High School Diploma -
Englewood High
05.2001 -
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